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Trane Italia is hiring a Service Deployer to join our team in Trezzano sul Naviglio (Milan). In this role, you will be responsible for planning, coordinating, controlling, and directing activities of operational resources - specifically our Service Technicians. Ultimately, this individual will coordinate the execution of service maintenance agreements and repair work. This includes procuring the appropriate labor and materials for work completion within financial standards. Customer interaction, communicating with the Service Technicians, and coordinating job priorities with Technician Operation Leader will be an everyday occurrence.
Responsibilities:
* Coordinates service resources, dispatches and assigns team members to project.
* Schedules personnel, materials, sub-contractors and equipment based on project needs, skill sets, and availability.
* Interacts and communicates with all Project Managers and HVAC Service Technician Supervisor to assign/dispatch HVAC Technicians, subcontractors and Controls Technicians
* Coordinates operations interaction with the Parts Department and Acquisition, as necessary.
* Maintains customer satisfaction by investigating concerns, routing them to the assigned staff, and responding to special requests.
* Generates work orders, reviews project paperwork, forwards project paperwork to Project Administrators, and generate various reports.
Key competencies:
Being a good coach and trustworthy
Time and stress management
Decision-making
Conflict management
Ability to solve problems
Ability to drive process improvement and to work in multitasking mode
Ability to meet deadlines
Ability to relate cohesively and effectively with others
Team spirit
Good written and verbal communicator
Customer orientation
Basic knowledge about Financial processes like revenues recognition, billing & inventory management
Qualifications:
* Education: High School Diploma
* Must have excellent Customer Service skills - need to be extremely comfortable and effective on the phone.
* Must be organized with the ability to multi-task and prioritize daily interruptions.
* Must be detailed oriented and enjoy working in a fast paced environment.
* Proactive and problem solving approach
* Accountability and ownership
* Flexibility to work overtime, as required.
* Knowledge of Word, Excel, Outlook, and Windows.
* English - minimum A2 (basic level)
What We Offer:
* Competitive compensation package
* Career growth: Join a global leader in sustainable HVAC solutions and leverage numerous opportunities for professional development.
* Training and learning: Engage in The Academy's dedicated learning paths, covering both technical and soft skills, alongside a variety of online training courses and live events hosted by industry expert
* Support and wellbeing: Benefit from our Career Navigator program, English language training with EF, and an employee wellbeing program
* Health benefits: Enjoy additional professional and extra-professional insurance coverage and medical coverage.
* Meal vouchers: Receive meal vouchers to enhance your work-life balance.
* Hybrid work arrangement
We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.