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Customer success manager

Mia-Care
Pubblicato il Pubblicato 10h fa
Descrizione

PWork in an inspiring workplace that meets social values and offers an agile company culture. Be proud of your job and share your aspirations with colleagues and managers with total transparency. /ppbWHAT WE PURSUE: Transparency and Inclusion /b /ppAn inclusive work environment helps people feel appreciated and encourages creativity. We also strive to maintain the highest openness between managers and teams. /ppbTeamwork /b /ppWriting high-quality code and continuously improving are the main pillars of our job. Nonetheless, we are sincerely committed to improving the quality of care for all people. /ppJoin our community, subscribe to our newsletter! /ppWe are looking for a bCustomer Success Manager /b to join our Mia-Care Team. /ppAs a Customer Success Manager, you will be responsible for nurturing and maintaining strong relationships with our large enterprise clients. Your primary focus will be to drive software adoption, ensure client satisfaction, and keep our clients informed about product updates and enhancements. This is a critical role that bridges the gap between our clients and our product development team, ensuring mutual success. /ppbActivities /b /pulliDevelop and maintain strong, long-lasting relationships with key stakeholders within client organizations; /liliUnderstand and align with the client’s business goals, challenges, and objectives to deliver tailored solutions; /liliCollaborate with clients to create a comprehensive adoption strategy that ensures they derive maximum value from our software; /liliIdentify and address any adoption roadblocks or challenges and develop solutions to overcome them; /liliProactively inform clients about product updates, enhancements, and new features; /liliIdentify upsell and cross-sell opportunities that align with the client’s evolving needs and objectives; /liliWork closely with the sales and marketing teams to drive additional revenue from existing accounts; /liliAct as the primary point of contact for client concerns and issues, working closely with support and technical teams to ensure timely resolution; /liliConduct data analysis and reporting. /li /ulpbRequired Skills /b /pulliBachelor’s degree in a relevant field; /liliProven experience as a Customer Success Manager, Account Manager, Product Owner, or similar roles in a B2B software company; /liliStrong understanding of the software and technology industry; /liliExcellent communication, presentation, and negotiation skills; /liliProblem-solving and strategic-thinking abilities; /liliAbility to analyze data and derive actionable insights; /liliCustomer-focused mindset with a passion for client success; /liliStrong project management and organizational skills. /li /ulpbWe Offer /b /pulliHybrid Workplace /lipWe believe in work-life balance and know that smart working is one of the tools to achieve a more human-scale lifestyle. We recognize the value of teamwork, combining smart working with in-presence moments to be able to compare, exchange ideas, and move projects forward. We typically work 50% of our time from the office. /pliDEI /lipAs stated in our Manifesto, we reject any form of discrimination and strive every day to embrace diversity and guarantee inclusion. /pliAnd.. /lipTraining path and access to Mia-Platform hub, with a vast array of training courses; /pliCreative and agile environment; /liliTeam building and many surprising events; /liliTicket restaurants; /liliCorporate benefits with significant discounts on services (gyms, travel, technology, language courses). /li /ulpJ-18808-Ljbffr /p #J-18808-Ljbffr

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