Ph3Who we are /h3pSpoki is a Conversational Platform that helps companies build authentic relationships with their customers through WhatsApp and Artificial Intelligence. We believe in the value of genuine connections and provide tools that enable marketing, sales, and customer care teams to communicate in a direct, effective, and personal way. /ppOur culture is built on four key principles: an unwavering passion for what we do, putting customer success first, working as a united and collaborative team, and approaching challenges with an entrepreneurial and results-driven mindset. /ph3What you will do /h3pAs an bAI Technical Support Specialist /b, you will support our customers in resolving technical issues related to the Spoki platform, with a particular focus on AI-powered features and conversational experiences. /ppYour responsibilities will include: /pulliProviding technical support to customers via chat, email, and calls. /liliTroubleshooting platform issues and collaborating with the product and development teams when necessary. /liliSupporting customers in the optimization and improvement of AI prompts and conversational flows. /liliAnalyzing customer use cases and suggesting best practices for AI-driven communication. /liliAssisting customers during onboarding and feature adoption phases. /liliMonitoring recurring issues and contributing to continuous product improvement. /liliCreating and updating technical documentation and internal knowledge bases. /li /ulh3We are looking for someone who /h3ulliHas b3–5 years of experience /b in technical support or as a junior developer. /liliHas experience working in a bSaaS company /b. /liliHas strong analytical and problem-solving skills. /liliIs passionate about bArtificial Intelligence /b and prompt engineering. /liliIs customer-oriented and able to build strong relationships. /liliSpeaks fluent bItalian and English (C1) /b. /liliHolds a degree in bComputer Engineering, Computer Science /b, or related fields (students nearing graduation are also welcome). /li /ulh3Desired soft skills /h3ulliProactive attitude and ability to take initiative independently. /liliStrong collaborative mindset and team spirit. /liliExcellent communication and relationship-building skills. /liliFlexibility and resilience in fast-paced and evolving environments. /liliCuriosity and willingness to continuously learn about AI technologies. /li /ulh3What we offer /h3ulliBe part of building a cutting-edge Conversational Commerce platform poised for global expansion. /liliSalary range: b€25,000 – €35,000 gross annual salary /b, based on experience. /liliWork with an international, passionate, supportive, and talented team dedicated to excellence. /liliThe latest Apple MacBook and all necessary tools. /liliCareer Levels: continuous growth with clear milestones to help you design your personal and professional development path. /liliPermanent, full-time contract (based on experience) /liliRegular team-building events and celebrations. /liliAccess to cutting-edge technologies and resources to stay at the forefront of engineering and innovation. /li /ulh3Location /h3pThe role is based in bSan Vito dei Normanni (BR), Italy /b. /ppAfter the initial training period, there will be the possibility to bwork remotely for a day or two /b per week, based on team needs and individual performance. /p /p #J-18808-Ljbffr