The Inside Sales Representative is an integral part of the sales and customer experience organization and responsible for telephone selling to meet and exceed sales goals within our low tiered customers. The Inside Sales Representative will harvest, contact and qualify leads to determine sales opportunities for new and existing customers in all segments. They will insure a proper qualification of incoming leads and where appropriate handover to the outside sales team to drive additional funnel opportunities. This position is responsible for routinely conducting VOC surveys and participating in promotional activities among all customer segments.
Accountabilities & Success Factors:
- Achieve targeted sales goals relative to a given target within an assigned customer category
- Conduct probing conversations and telemarketing actions
- CRM utilization - Dynamics & database management / maintain & enrich our CRM database with quality data
- Capture and administer leads coming from different sources
- Qualify all leads in a short timeframe based on defined priorities
- Collaborate with local Sales teams to ensure proper handling and working of Sales Qualified Leads(SQL's)
- Introduce leads/qualify leads/fluent handover of opportunities from marketing to sales
- Provide customer feedback to the Marketing and Sales teams
- Meet and exceed weekly, monthly, quarterly, and annual lead creation and conversion metrics
- Attend and support periodic tradeshows, training and education programs
- Co-travel with local sales team on customer visits
- Complete all administrative work in a timely manner
- Other tasks may be assigned
Contractor/Direct Employment
**Job Requirements**:
**Education or Experience**:
- Bachelor's degree from a 4-year college or equivalent work experience
- 2+ years sales, lead generation or call center experience preferred
- Intermediate to advanced experience with CRM systems (ie. Dynamics), database management systems, and common sales tools/methods preferred
**Knowledge and skills**:
- Fluent in Italian and English
- Comprehensive knowledge of Microsoft Office suite programs, with focus on Microsoft Excel
- Excellent organizational skills
- Excellent communication skills, oral and written
- Ability to digest, comprehend, and verbalize highly technical information related to company and industry products and services
- Basic to intermediate computer skills
**Operating Company**:
Nobel Biocare