Posizione Within the Omnichannel Department, based in Rome, we are looking for an Online Retail Director. Key Responsibilities Strategic Leadership & P&L Management - Define and execute the global e-commerce vision, strategy, and roadmap in alignment with Brand objectives. - Position the online boutique as a flagship retail channel, delivering luxury storytelling, service excellence, and seamless integration with all client touchpoints. - Own and manage the global e-commerce P&L, driving revenue growth, profitability, and long-term sustainability. - Set and monitor key performance indicators (sales, conversion, traffic, AOV, CLV, Drive-to-Store), ensuring strong omnichannel synergies between online and offline channels. Client Experience & Performance - Champion a best-in-class luxury digital client experience across the full journey, from discovery to post-purchase service. - Lead advanced personalization strategies, including the deployment of data-driven tools, product recommendations, content optimization - Partner with Media and CRM teams to drive qualified traffic, optimize conversion and retention, and ensure strong performance always aligned with Brand DNA. - Leverage performance data and analytics to optimize the customer journey and inform commercial and marketing decisions. Team Leadership & Collaboration - Lead the global e-commerce team, fostering collaboration, agility, innovation, and a healthy work environment, ensuring trsut between collaborator and efficient assignment of priorities - Partner cross-functionally with Retail, CRM, Digital Operations, Merchandising, Supply Chain, IT, and Communication teams to ensure aligned execution and operational excellence. Responsabilità del lavoro Qualifications/ Professional Capabilities - 10 years of experience in luxury or premium e-commerce, with at least 5 years in a leadership role. - Proven track record of managing large-scale online businesses (multi-market, multi-category). - Strong P&L management experience and analytical acumen. - Deep understanding of luxury retail customer behavior, omnichannel dynamics, and digital innovation. - Experience working in a global matrix organization. - Fluency in English; additional languages (especially Italian or French) are a plus. Personal Competencies - Strategic vision with hands-on execution ability. - Luxury brand sensitivity with digital-first mindset. - Strong leadership, influencing, and communication skills. - Data-driven decision making and results orientation. High cultural awareness and sensitivity. - JOB NUMBER BULG09724: - COUNTRY / REGION Italy: - CITY ROME: - CONTRACT TYPE Permanent: