Experteer Overview
In this ICQA Operations Manager role, you will own inventory control, quality assurance, and problem-solving within a fast-paced fulfilment centre. You will lead and develop a team of Area Managers and hourly staff, partnering with Operations to enforce policies, safety, and accuracy. Your work will drive defect reduction, inventory integrity, and timely, customer-focused fulfillment. The position sits at the heart of Amazon’s logistics network, offering impact through process discipline and data-driven improvements. You’ll lead cross-functional collaboration to scale safe, efficient operations that meet customer obsession.
Retribuzione / Benefits
* Lead and supervise ICQA Area Managers and hourly Associates in inventory control and quality assurance.
* Partner with Operations to establish and follow policies and procedures.
* Ensure compliance with safety programs and SOX regulations.
* Analyze inventory defects and data to define action plans that improve quality.
* Plan short- and mid-term labor, forecasting, staffing, and schedules.
* Assist in interviewing and training FC Area Managers.
* Maintain process discipline across shifts and departments.
* Review KPIs and perform quality analysis affecting inventory integrity.
* Collaborate with department managers on projects and system enhancements.
* Work with Loss Prevention to adhere to policies; support communication of policies to leadership.
* Support hiring processes for managers.
Responsabilità
* Bachelor’s Degree from an accredited university or equivalent qualification
* Strong time management and data organization skills
* Proven ability to influence across levels of seniority
* Ability to operate 24/7 including holidays
* Resilient problem solver, able to multitask in a complex environment
* Commitment to employee development and high motivation
* Previous supervisory experience in distribution or manufacturing
* Excellent verbal and written communications in local language and English
Requisiti fondamentali
* sign on payment
* restricted stock unit scheme (RSU)
* statutory benefits
* company supplementary benefits
* salary base with potential higher level/salary
* support under collective agreement
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