GVS Group is one of the world's leading manufacturers of filter solutions for applications in the Healthcare, Life Sciences, Health & Safety, Transfusion Medicine and Energy & Mobility sectors.
In over 40 years of history, GVS has evolved from a supplier of components for the healthcare sector to a global Group that produces highly technological diversified filtration solutions.
The Group has always paid great attention to research, development and innovation of its products and processes and has shown a strong trend towards development in global markets since its foundation.
In addition to the Corporate headquarters in Bologna, GVS currently has 20 plants located in Italy, United Kingdom, Brazil, United States, China, Mexico, Romania, and Puerto Rico, and 30 commercial offices located all over the world.
GVS has always adopted a "glocal" approach: it operates locally in contact with its customers but relies on the strength of a global network.
We are looking for a motivated and detail-oriented
Customer Service Representative
to join our team in Zola Predosa (BO). The ideal candidate will be fluent in French and German - both spoken and written - and will play a key role in ensuring an excellent customer experience through order management and proactive communication. This role works closely with Commercial team, Production, Warehouse, and Transportation teams.
Key Responsibilities & Activities
* Handle order entry accurately in the system.
* Provide timely order status follow-up to customers.
* Conduct proactive calls to customers to strengthen relationships and ensure satisfaction.
* Serve as a point of contact for inquiries, ensuring professional and efficient communication.
* Collaborate with internal teams (sales, logistics, etc.) to resolve issues and ensure smooth order processing.
* Maintain up-to-date and precise customer records.
Job Qualifications, Skills & Attitudes
* Proficiency in French and German (spoken and written).
* Good command of English and/or Italian is a plus.
* Previous experience in customer service, order management, or related roles preferred.
* Strong organizational skills with high attention to detail.
* Excellent communication and interpersonal abilities.
* Proactive, customer-focused attitude with problem-solving skills.
* Strong Excel skills and data analysis capabilities.
We believe that a diverse and inclusive workforce is a lever to running a sustainable and successful business. We are dedicated to creating an inclusive environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected.
We strongly encourage your application, as we value the perspective, experience and potential you could bring.