Our client is a multinational company, global leader in the engineering and manufacturing of industrial solutions. We are looking for the
IT Help Desk
Position Summary:
The First Level IT Helpdesk provides frontline technical support to end users, ensuring smooth day-to-day IT operations. The role focuses on supporting Windows-based environments, resolving hardware and software issues and handling support tickets while documenting technical procedures to ensure business continuity and service quality.
KEY RESPONSIBILITIES
System Support and Management
- Provide first level technical support to users on Windows environment (client and server), on site and remotely
- Manage and administer Microsoft 365 (Exchange Online, SharePoint, Teams, OneDrive)
- Resolve hardware and software issues, ensuring business continuity
- Provide support for Meeting Rooms management
- Handle ticketing and document technical procedures
PROFESSIONAL EXPERIENCE/QUALIFICATIONS
Required Experience / Skills:
- Diploma in Information Technology, Computer Science or related technical field
- Minimum 3 years of experience in IT support or help desk roles
- Excellent knowledge of Windows 10/11 and Windows Server
- Good knowledge of Microsoft 365 and Microsoft cloud services
- Good level of technical English (written and spoken)
Key Competencies:
- Curiosity and willingness to learn
- Proactivity to take initiatives
- Flexibility to manage multiple priorities from different locations globally
- Can-do attitude and hands on approach
- Troubleshooting and Problem-solving
- Team oriented attitude and internal customer focus
- Passion for technology
- Confidentiality and integrity
Work place: Group Headquarter, Milan, on site.
If you are interested in this role, please forward an up-to-date copy of your CV, authorizing the treatment of your personal data according to Dlgs. 196/03 & art. 13 GDPR 679/16 specifying:
RIF: ML126/26L to: