Descrizione Experis, a ManpowerGroup company, is leader in 54 countries in HR Recruiting & Selection, Career & Skills development, IT & Engineering consultancy and System Integration. To enhance our Desktop Support Service for an important client operating in energy and automation market, we are looking for an On Site Support Engineer. The resource will be a part of an international team IT and will take care of the activities support workplace and infrastructure equipment. Requirements: - University (Bachelor) degree preferred, but equivalent knowledge and/or willing to learn - through experience is acceptable - 3 years end user support experience in the IT technical role - Overall technical understanding of all IT platforms and services (e.g. networking, hardware, web development, app development, cloud computing, etc.) - SCCM, AD, McAfee, MS Outlook, Office 365, Service Now - Experienced with ITSM tools and VIP users support - Advanced level of English Responsibilities: - Provide physical on-site and/or remote support services for end users in remote locations - Provide Desk Side support services to end users when incidents cannot be resolved remotely through the Service Desk - Provide HW Break & Fix support services to end users when hardware incidents need a replacement of defective whole unit by an equivalent one - Support of BU specifics such as R&D, GSC, FSE, CCC, Treasury with high level of services - Deploy and manage non-network attached printers, storage devices and miscellaneous peripherals - Provide L1 support for audio/ visual equipment - Provide technical support for special events such as annual meetings, Board meetings, training sessions, for both internal/external end users - Perform and support hardware and software IMACDs, reinstallations, updates and downloads - Be a partner in change management adoption, new ways working and ATAWAD Nice to have: - Innovative and creative - End User mindset oriented - Excellent verbal and written communications skills. - Excellent relationship skills - Excellent research, analytical, and problem-solving skills Working Hours: FULL TIME Place of Work: BOLOGNA, ONSITE 5/5 - ._ Azienda Experis, la Talent Company di Manpowergroup è leader nella creazione di soluzioni integrate per l’incontro tra domanda e offerta di lavoro nel mondo IT, Engineering e Tech. Creiamo valore per gli individui affiancandoli nel raggiungimento dei propri obiettivi di carriera e ci avvaliamo anche del training center Experis Academy che è in grado di specializzare verticalmente e velocemente i migliori talenti. Ci impegniamo per uno Sviluppo Sostenibile, crediamo nelle persone e nel loro Talento senza alcuna discriminazione, trasferiamo nelle nostre migliori pratiche i principi di Diversity e Inclusion. crediamoneltalento Requisiti inglese - Mettiamo a disposizione manager e consulenti altamente qualificati, con esperienza nell'IT. Experis è parte del Gruppo Manpower e riconosciuta tra le "World's most ethical companies."_