Job responsibilities
* Provide face‐to‐face IT support to users.
* Install, move, and de‐install hardware.
* Diagnose issues related to PCs, laptops, printers, scanners, and other personal hardware.
* Perform system and application change testing.
* Prepare scripts in Microsoft Windows 11, 10 and Microsoft Office 365 environments.
* Support small projects related to new hardware or software installations.
* Install software, patches, and updates using Microsoft SCCM.
* Deliver a high level of customer service and hands‐on support.
* Suggest improvements and provide feedback on new products and services.
* Build effective working relationships with team members and business users.
Job Requirements
* /u2018Bachelor's degree/u2019 in technical discipline (e.g., Engineering, Computer Science, Information Technology, or related field) preferred.
* At least 1-3 years of experience in a technical ICT environment.
* Experience in a manufacturing-based organization preferred.
* Good knowledge of End User Microsoft platforms:
- Active Directory/ Entra ID
- Microsoft Office
- SCCM/Intune
* Previous experience with ticketing tools and Ticket Management Software (ITSM Tool preferred).
* Planning and organizing.
* Problem solving.
* Interest in technology.
* Italian: Excellent written and spoken proficiency - mandatory
* English: Upper‐intermediate written and spoken proficiency - mandatory
* Desired qualifications:
- Knowledge of End User Workspace platforms (discovery, asset management, client management);
- A strong enthusiasm for artificial intelligence is very nice to have, with a desire to explore and utilize our internal SAI Library tool in excelling in your role;
Work conditions
* Working hours: 40 working hours per week
* Contract type: Permanent contract
* Working setup (hybrid, on site, remote): 100% onsite
What we offer
- Salary starting with 26000 EUR gross/year, depending on seniority level. The final salary offer will be determined based on gender‐neutral, objective criteria, such as, but not limited to the experience and seniority level required for the role, as outlined in the job description. This will be further assessed during the technical interview.
- Collective Bargaining Agreement (CBA) applied: Terziario Commercio with the following benefits:
- Meal vouchers of 8€ per worked day.
- Medical insurance
* Special referral bonuses for recommending your friends
* Possibility to following trainings via Stefanini Linkedin Learning, IT and soft skills training provided by our specialists.
* Opportunities for professional development in a stable multinational environment.
* Exposure to an international environment as part of a multicultural team spread across Europe.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
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