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Technical Support Engineer for Italy, Latina
Client:
Location:
Job Category:
Other
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EU work permit required:
Yes
Job Reference:
547551871606403891233711
Job Views:
1
Posted:
26.05.2025
Expiry Date:
10.07.2025
Job Description:
Hoymiles Power Electronics Inc. is a leading global inverter manufacturer with offices and services worldwide. Headquartered in Hangzhou, China, with R&D and manufacturing facilities there, Hoymiles designs and manufactures advanced microinverters and hybrid inverters for international markets. To expand our business in Mexico and enhance customer service, we are seeking an experienced Technical Support Engineer for Pre-Sales and After-Sales activities in Italy, reporting to the Head of Technical Support at HQ.
Major responsibilities include:
After sales:
* Maintain service levels and fulfill service requests from local customers, especially VIP clients.
* Establish and localize training systems and materials.
* Manage RMA processes to ensure timely closures.
* Develop solutions to optimize local service quality, including technical guidance, response times, spare pool management, faulty unit disposal, and cost control.
* Provide regular service reports to HQ.
Customer and Market Support:
* Collaborate with sales to plan and execute technical exchanges, training, and client solutions, particularly with Brazil customers.
* Prepare presentations, technical explanations, and bidding documents to ensure customer satisfaction.
* Analyze legal and technical requirements for certifications and drive their execution.
* Monitor market environment and gather competitive intelligence.
* Conduct product and feature analysis of competitors in collaboration with HQ.
* Support sales through client visits, site visits, system planning, and guidance on PV system installations and service strategies.
* Coordinate training sessions and participate in exhibitions with the sales team.
Requirements and Competencies:
* Based in Italy with flexibility for national and international travel to support the local service team.
* HBO diploma in Electro-technical field or equivalent education in solar energy industry.
* Minimum 1 year of technical experience, preferably in renewable energy.
* At least 1 year of professional experience with inverter technologies, including R&D, service, or pre/post-sales in the inverter industry.
* Self-motivated, problem-solving mindset, able to analyze and propose multiple solutions.
* International outlook suitable for a multicultural environment.
* Native-level Italian and fluent English in business contexts.
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