ABOUT WEROAD: CONNECTING PEOPLE, CULTURES, AND STORIESFounded in 2017, We Road is a fast-growing startup that is disrupting the travel industry in Italy, Spain, UK, Germany, France, and Switzerland!With 200 team members and 4 K Travel Coordinators, we're a community of travelers who turn every trip into a life-changing experience. We connect like-minded millennials and send them on adventures to 300+ destinations worldwide. We're on a mission to design and deliver experiences worth living and sharing, through rewriting the rules of the travel industry. Sounds exciting? Before you apply, please read through our Cultural Manifesto ABOUT THE ROLEJOB TITLE: Partner Operations Manager LOCATION: Milano, hybrid TYPE OF CONTRACT: Permanent contract SALARY RANGE: 40-55 K depending on seniority We are looking for a Partner Operations Manager to join our Supply team and take ownership of the end-to-end operational experience for our key business partners: Travel Coordinators, Travel Producers and DMCs. This is a high-impact, cross-functional role that sits at the intersection of technology operations, process excellence and partner experience. You will lead a multi-disciplinary team, drive We Road's transition toward a unified partner platform, and build the scalable operational infrastructure that supports our growth across our markets.
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What you'll do: Build scalable operations through process optimisation and automation Systematically map, redesign and automate partner-facing and internal workflows to eliminate bottlenecks and create a scalable operational engine. Identify high-impact improvement opportunities through both analytical and qualitative insights, prioritising automation initiatives based on ROI. Build and maintain operational automations using tools such as Google Apps Script, n8n or internal low-code tools. Define and monitor process KPIs and continuously iterate processes as the partner ecosystem grows. Drive the evolution toward a unified partner platform Own the operational technology strategy for the partner ecosystem, supporting We Road's transition toward a single unified platform that replaces fragmented tools and off-platform processes. Audit the current tools and processes to identify friction points, data quality gaps and integration bottlenecks Work closely with the Tech team to define and prioritise the One Platform roadmap. Drive the migration of key processes (e.g. contracts, vouchers, cash fund, travel diary, tips and coordinator-as-a-service based on business impact and implementation complexity). Strengthen the partner ecosystem and operational experience Ensure a consistent, high-quality operational experience for our key partners, Travel Coordinators, Travel Producers and DMCs, across all partner-facing activities. Design and standardise the operating model for travel coordination, including coordinator support, transfer management and partner care across We Road and We Road X. Align and continuously improve We Road X processes in line with the We Road operating model, while respecting the specific needs of the We Road X model. Build and manage partner communication and community initiatives, including the Partners Newsletter, feedback loops and engagement tracking Lead and scale the Partner Operations team Lead and structure the Partner Operations team defining clear roles, responsibilities and operational priorities to maximise productivity and scalability. Set clear objective, support the team's professional development and run regular performance review Design and evolve the staffing model for Helpdesk and Partner Managers, ensuring the right operational coverage as partner volume scales. What we're looking for:5+ years of experience in Operations within fast-growing Tech companies or Digital Scaleups. You have a proven track record of managing complex operational ecosystems where technology and human touch intersect. Partner & ecosystem management: You have experience managing external partner networks at scale (B2 B, B2 B2 C or marketplace models), with a strong understanding of how to balance operational standardisation with partner-specific needs. Hands‐on automation & AI: You don't just spec solutions — you build them. You actively automate workflows using Google Apps Script, n8n or similar low-code tools, and you know how to leverage AI (LLMs, chatbots, AI‐assisted workflows) to reduce manual work, improve response quality and scale support operations without scaling headcount. Data‐driven mindset: Numbers don't scare you. You analyse complex datasets to identify bottlenecks, build dashboards to monitor operational health and prioritise team efforts based on measurable business impact. Cross‐functional leadership: You act as the primary bridge between Partner Operations and key internal stakeholders — Tech, Finance, Sales and Customer Care — translating operational needs into product requirements and business decisions.
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