Job Description As an IT support technician in our Warehouse IT in Nogarole Rocca, you are the first contact person for 1st and 2nd level support and monitor our network structure. We provide an inclusive work environment. We do not discriminate on the basis of gender identity, sexual orientation, personal expression, ethnicity, religious belief or disability status. You are welcome to leave out your picture, age or marital status from your application. We only assess candidates on their qualifications and merit. What we’d love you to do Provide 1st and 2nd level support for workplace systems (Windows) and production sites (Linux). Troubleshoot in desktop, printer and mobile area. Setup and upgrade workplaces and infrastructure. Monitor network infrastructures (hardware, TCP/IP, router, Wi‑Fi). Fault analysis in WAN and LAN using appropriate network protocols. We’d love to meet you if You have previous professional experience in 1st and 2nd level support (experience in IT logistics field is an advantage). You have solid network knowledge (TCP/IP, VLAN, Ethernet, Wi‑Fi). You have knowledge of DHCP, DNS, Mail Transport, FTP, SSH (advantage). You have completed education in IT field. You have experience handling Linux systems. You have experience in the field of data protection and data security. You communicate fluently in English and Italian. You are willing to work in shifts and onsite. Our offer Employee shares program. 40% off fashion and beauty products, 30% off Zalando Lounge, discounts from external partners. Relocation assistance available (subject to prior agreement). Family services, including counseling and support. Health and wellbeing options (including Gympass). Mental health support and coaching available. For more information about Zalando and our values, visit https://jobs.zalando.com/en/?gh_src=22377bdd1us. J-18808-Ljbffr