Overview
Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid) - Rome, Metropolitan City of Rome Capital, Italy
Job Openings Native Italian-Speaking Call Center Trainer Lisbon (Onsite/Hybrid)
Responsibilities
* Design, develop, and deliver training programs tailored for Italian-speaking call center agents
* Conduct onboarding training for new hires, ensuring they are prepared for the role and company standards
* Provide ongoing training sessions to existing agents, focusing on skill development, product knowledge, and soft skills
* Evaluate training effectiveness and make improvements based on feedback and performance metrics
* Create training materials, manuals, and guides that align with company policies and best practices
* Monitor agents’ performance and provide coaching to improve customer service quality
* Collaborate with team leaders and supervisors to identify training needs and deliver targeted solutions
* Keep up to date with product/service changes and incorporate these into training materials
* Maintain accurate records of training sessions, progress, and feedback
* Foster a positive and collaborative learning environment
What We’re Looking For
* Native Italian speaker (C2 level) – both spoken and written
* Proficiency in English (B2 or higher)
* Previous experience in a call center environment, preferably in training or coaching roles
* Strong understanding of customer service principles and call center operations
* Excellent communication and presentation skills
* Ability to design and deliver engaging training content
* Motivated, with a passion for helping others develop their skills
* Strong organizational and time-management skills
* Familiarity with training tools, platforms, and learning management systems (LMS)
* EU work authorization or valid visa to work in Portugal
What We Offer
* Competitive salary and performance-based incentives
* Flexible hybrid working model after the initial training period
* Private health insurance
* Career growth opportunities and continuous learning
* A diverse and multicultural working environment
* Modern office located in the center of Lisbon with easy access to public transport
* Team-building events, wellness activities, and employee perks
Working Hours
Full-time: 40 hours/week
Monday to Friday (with occasional flexibility depending on project needs)
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