Position: Heat Pump Technical Service Engineer
Location: Remote (Italy)
As a Heat Pump Technical Service Engineer, you will be at the forefront of GoodWe’s technical support, providing Level 2 service to customers and assisting the local Level 1 hotline teams with escalated issues. You will also support the training of the L1 team, ensuring continuous improvement in service delivery. In this role, you will be a key part of the Europe regional team supporting our sales growth and maintaining customer loyalty.
A typical day involves direct collaboration with key distribution and installation partners, facilitating training sessions, and working closely with our headquarters' service and R&D teams.
This role offers the opportunity to deeply engage with technical challenges and build strong relationships with internal and external stakeholders (customers, service partners, R&D, product managers, sales, etc.). Your contributions will be crucial in positioning GoodWe as a Tier 1 service provider in Europe region.
Job Responsibilities
* Take full responsibility for technical support of heat pump products for overseas markets, including providing professional product consultation and answering overseas customers’ inquiries regarding product performance, technical specifications, and application scenarios.
* Organize and deliver technical training programs for different customer groups, develop tailored training plans, and ensure customers fully understand product operation, installation, and maintenance requirements.
* Conduct on-site commissioning and debugging at customer project sites according to actual project requirements, ensuring stable and reliable operation of heat pump systems. Respond promptly to technical issues raised by overseas customers and provide effective solutions.
* Work closely with the sales team to gain a deep understanding of customer needs, provide accurate technical support from an engineering perspective, support sales expansion, enhance customer satisfaction, and promote long-term cooperation.
Your Profile
* Bachelor’s degree or above in Refrigeration, HVAC, Electrical Engineering, Automation, or related disciplines, with a solid theoretical foundation and strong understanding of practical applications.
* Proven experience in heat pump or air conditioning–related roles, with in-depth knowledge of product structure, working principles, and technical specifications, and the ability to quickly identify and resolve technical issues.
* Excellent English/ mandarin/Italy communication skills, capable of effective communication with overseas customers and proficient in preparing technical documents such as product manuals, technical reports, and operation guidelines.
What we offer
* Unique opportunity to join a truly diverse, international, ambitious and rapidly growing GoodWe European based team.
* Excellent professional and personal development opportunities in a rapidly growing leading photovoltaic company.
* Passionate work environment with flat hierarchies and fast decision-making.
* Have fun and do something meaningful that will make a difference!