Leading the future in luxury electric and mobility
At Lucid, we set out to introduce the most captivating, luxury electric vehicles that elevate the human experience and transcend the perceived limitations of space, performance, and intelligence. Vehicles that are intuitive, liberating, and designed for the future of mobility.
We plan to lead in this new era of luxury electric by returning to the fundamentals of great design – where every decision we make is in service of the individual and environment. Because when you are no longer bound by convention, you are free to define your own experience.
Come work alongside some of the most accomplished minds in the industry. Beyond providing competitive salaries, we’re providing a community for innovators who want to make an immediate and significant impact. If you are driven to create a better, more sustainable future, then this is the right place for you.
Summary
Ensures that the job control functions of the center service operations in terms of manpower and facility achieve the targets in areas of customer satisfaction and customer retention by adhering to the company mission, vision and values and applying the standard operating procedures.
Responsibilities
* Assist in controlling the desired jobs based on customer requests, coordinating with the Service Advisor on workshop loading to accomplish repairs within promised delivery times, quality standards, and estimated costs.
* Ensure vehicles awaiting approval for repairs, spare parts replacement, or sublet repairs are attended to efficiently by assigning tasks based on technician skills in consultation with the Chief Technician, to increase productivity and prevent misuse of man-hours.
* Verify the accuracy of data entered into the system by confirming with the Chief Technician and Technician the completed job cards, to generate accurate reports for management.
* Communicate with the Service Advisor regarding repair progress or additional jobs reported by the Chief Technician, and obtain approval for additional parts as needed, to avoid unnecessary replacements.
* Maintain high customer satisfaction by following a Guest-Centric and “Fix-It-Right” approach, ensuring high-quality after-sales activities and effective inter-departmental networking.
* Inform the Chief Technician when jobs are completed to conduct final quality control tests and make arrangements for vehicle release, ensuring delivery times are met and customer satisfaction is improved.
* Assist in post-service follow-up for customer complaints or concerns, reporting issues promptly for resolution.
* Confirm that repairs are carried out by the assigned Technician, and that labor and materials are charged correctly according to company standards.
* Enhance customer confidence and retention by adhering to service operation standards.
* Coordinate with Service Advisor and Chief Technician to ensure correct data entry, recording repairs, and updating vehicle delivery status for productivity analysis.
* Monitor workshop process card progress with the Chief Technician by recording repairs, time, and standard times into the system to analyze performance and man-hour sales.
Required Qualifications & Skills
* Diploma in Automotive or equivalent.
* 2-3 years experience in Service.
* Time management skills.
* Active learning and problem-solving abilities.
* Stress tolerance and high interpersonal skills.
* Good communication skills for customer interaction and sales.
* Achievement-oriented with computer proficiency in worksheets, word processing, presentations, and databases.
* Ability to recognize problems (problem sensitivity) and synthesize information (inductive reasoning).
* Knowledge in automotive technical troubleshooting and after-sales skills such as persuasion and patience.
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Note to recruitment agencies: Lucid Motors does not accept agency resumes; please do not forward resumes or expect fees for unsolicited resumes.
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