Michael Page The Service Manager will have the following responsibilities:
Operational and strategic management of the team
Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams
Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability)
Resource planning and budget management for the business unit
Collaboration with commercial and technical departments to ensure an integrated and competitive offering
Team management, with a focus on training, motivation, and skill development
Direct interface with strategic clients and international partners
10+ years of experience in similar roles, ideally within the industrial or packaging sectors
Strong leadership and strategic mindset, with proven managerial capabilities
Deep understanding of aftermarket business models, including spare parts and service sales dynamics
Fluent in English; additional languages are a plus
Willingness to travel internationally and work in dynamic environments
Experience in entrepreneurial or fast-growing contexts is a strong advantage
Excellent interpersonal and communication skills, with a customer-centric approach
Results-driven attitude, focused on performance and continuous improvement
An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry.
Great opportunity to join a fast-growing machinery company in the packaging sector.
Settore: Altro Ruolo: Altro Sede: Mantova e provincia***---***https://offerte-di-lavoro.trovolavoro.com/job/view-job.php?id=468471&job-title=global-service-manager-packaging&location=italy-mantova-e-provincia§or=altro&role=altro&company-name=michael-page&language=it