Michael Page The Service Manager will have the following responsibilities: - Operational and strategic management of the team - Coordination of the Field Service, Customer Service, Helpdesk, and Service Administration teams - Definition and monitoring of service KPIs (response times, customer satisfaction, efficiency, profitability) - Resource planning and budget management for the business unit - Collaboration with commercial and technical departments to ensure an integrated and competitive offering - Team management, with a focus on training, motivation, and skill development - Direct interface with strategic clients and international partners - 10+ years of experience in similar roles, ideally within the industrial or packaging sectors - Strong leadership and strategic mindset, with proven managerial capabilities - Deep understanding of aftermarket business models, including spare parts and service sales dynamics - Fluent in English; additional languages are a plus - Willingness to travel internationally and work in dynamic environments - Experience in entrepreneurial or fast-growing contexts is a strong advantage - Excellent interpersonal and communication skills, with a customer-centric approach - Results-driven attitude, focused on performance and continuous improvement An international company, recognized as a leader in the packaging sector, with global coverage and a strong focus on the food & beverage industry. An excellent opportunity to work in a company that has made quality and branding its key strengths at the international level. Settore: Altro Ruolo: Altro