Ph3WHAT YOU'LL BE DOING DAY TO DAY /h3 ul liLead, coach and develop the Product Quality Recovery team, always keeping the customer at the centre. /li liWork closely with colleagues across functions to ensure that product quality, safety, and recovery are everyone’s priority. /li liAct as an ambassador for the customer product experience: monitor and report safety, compliance or quality issues in a timely way, preventing risks and improving standards. /li liEnable the team to create a positive shopping experience by managing efficient circular recovery operations, reducing both environmental and financial impact. /li liEnsure effective processes to block or stop the sales of IKEA products with safety or quality deviations, protecting our customers. /li liDefine clear goals and action plans for your department, and follow up with continuous improvement, learning from best practices in other units. /li liPromote the use of common tools and methods to secure product quality, safety and recovery. /li liDevelop people: support team members’ growth and ensure succession planning. /li /ul h3WHAT YOU'LL NEED TO HAVE /h3 ul li2–3 years’ experience in a leadership role within retail or other customer‑facing, high‑volume environments. /li liStrong understanding of customer behaviour, merchandising techniques, and how to create an attractive commercial offer. /li liKnowledge of product quality, safety and recovery processes, with the ability to translate them into customer value. /li liAnalytical skills and ability to work with key sales KPIs and performance data. /li liExperience with space management and sales location planning. /li liAwareness of waste management, recycling and sustainability principles. /li liGood knowledge of the IKEA product range (or the ability to quickly acquire it). /li liUnderstanding of how product quality, safety and recovery workflows affect profit and loss. /li liBusiness‑minded and results‑driven, with a strong customer focus. /li liPassion for sustainability and circular business models (including second‑hand solutions). /li liAbility to communicate clearly in both Italian and English. /li ul h3WORKING WITH US HAS ITS REWARDS /h3 pBeing part of the IKEA team has many benefits. You’ll be part of an inclusive culture, driven by values and your growth will be guided by structured HR processes. /p pAs part of the team you’ll have access to: /p ul liStructured HR processes to support you in your growth (onboarding, training, coaching sessions, internal recruitment opportunities, etc). /li liWellbeing Offering, including an Employee Assistance Program (EAP) that provides you with immediate and confidential support for any concerns related to your daily life. /li liHealthy and affordable food: you will have access to a corporate canteen and will be able to enjoy a complete meal for just over 1€. /li liEmployee discount: 15% on the purchase of IKEA products for personal use. /li liIKEA Vouchers for the most important moments in your life (marriage, cohabitation, birth or adoption of a child). /li liCorporate discounts: you’ll have access to portal dedicated to our co‑workers to enjoy discounts for different activities such as travel, leisure, technology and more. /li liBonuses: we believe that everyone's contribution is needed to achieve (and exceed!) our goals. Every year all the co‑workers can be rewarded for how we develop our business together. /li /ul h3WE CARE FOR PEOPLE /h3 pAt IKEA we cultivate an inclusive work environment where everyone feels welcomed, accepted, respected, acknowledged for its uniqueness and where we work together in a supportive climate regardless age, gender, religion, sexual orientation, pregnancy and ability. /p /ul /p #J-18808-Ljbffr