Per primario cliente di stampo internazionale, Grafton è alla ricerca di un Network Support Engineer .
Prima di candidarsi per questo ruolo, la preghiamo di leggere le seguenti informazioni su questa opportunità, riportate di seguito.We are searching an independent, energetic, and technology‐driven professional to join the local team as a Business Network Support Engineer. This role focuses on SMB/Enterprise product lines and global business customers. It is an L2 engineering position supporting Level 1 Support Specialists, who serve as the first point of contact for network-related issues and inquiries. Responsibilities include troubleshooting and resolving problems efficiently, documenting support tickets, escalating complex cases to higher-level teams when necessary, and ensuring that all incidents are handled according to service level agreements. Strong expertise in business‐level networking is essential.Handle complex issues escalated from L1 Support, providing timely and effective solutions to minimize impact on customers.Deliver remote and on-site technical support for troubleshooting and resolving product issues.Collaborate with sales and engineering teams to ensure successful implementation of solutions.Coordinate with L3 Support teams (R&D, testing, product) to diagnose and resolve advanced technical challenges.Deliver training sessions to internal teams (e.g., L1 Support) to enhance their technical expertise.Conduct technical training for external customers to help them better understand and utilize products.Participate in the validation and testing of new products to ensure technical readiness for market entry.1 years of experience in technical support, enterprise network solutions, or a related role.Strong understanding of networking protocols and network architectures.Hands-on experience with enterprise level networking devices, including routers, switches, and wireless access points.Experience with bid analysis and crafting technical solutions for enterprise customers is a plus.Excellent written and verbal communication skills in English.Relevant certifications such as CCNA, CCNP, or equivalent certifications.Experience providing training to internal teams and external customers.Familiarity with technical support for enterprise-level clients.Grafton è il brand globale che si occupa di Professional Recruitment di Gi Group Holding, la prima multinazionale italiana del lavoro e una tra le principali realtà che offrono servizi e consulenza HR a livello globale. xpavfwm
Per questa posizione sono disponibili opzioni di lavoro da remoto/a casa.