Customer Success - Upselling Specialist (Italian Speaking)
At AlfaDocs, we're on a mission to transform healthcare. Our software platform makes the daily lives of medical practices and patients easier by streamlining practice management and patient relationships. With our all-in-one, cloud-based solution, healthcare professionals can focus more on care and less on administration. We take pride in delivering high-performance solutions while fostering a collaborative and respectful environment. Our shared passion to make a lasting impact on the healthcare industry creates a space where both our team and our customers thrive.
As the leading solution for Practice Management & Patient-Engagement, we are looking for a Customer Success Account Manager to join our growing CS Team.
Your Role
* Maintain a proactive and consultative relationship, based on trust and results.
* Deeply understand the workflows of medical practices in order to offer tailored solutions.
* Identify opportunities for contract expansion (e.g., new locations, new services).
* Launch outbound call campaigns focused on strategic features such as Electronic Signature, Automated Communications, and Patient CRM.
* Close upgrades and add additional modules.
* Manage contract renewals strategically, anticipating issues and offering win-win solutions.
* Lead negotiations on pricing, terms, and conditions.
* Collaborate with Onboarding Specialists, Customer Success Managers, and Product teams to positively contribute to product adoption.
Requirements
* At least 2 years of experience in sales or customer-facing roles with a strong focus on upselling.
* Strong negotiation skills.
* Advanced computer skills and the ability to quickly learn new software.
* High technical affinity: must be able to understand and explain even complex platform features.
* Analytical skills to interpret usage data and build action plans.
* Time and priority management skills across a diverse customer portfolio.
* Native Italian speaker, good English proficiency.
* Previous experience in SaaS is a plus.
* Experience in SaaS companies and/or in Health Organizations (bonus).
Administrative Info
* Contract: Every Alfa begins their journey with a 1-year fixed-term contract with the aim of renewing to an indefinite term.
* Salary range: 28-30.000€ (Italy), 30-32.000€ (Germany).
* Location: Milan, Italy (Via Eritrea n. 21 20157 (Palazzo Tecniche Nuove) / AlfaDocs GmbH Dachauer Strasse, 17 80335 Monaco di Baviera).
* Office Model: Hybrid Mode 3 days in the office, 2 days remote.
* Working hours: Monday - Friday | 09:00 - 18:00 | 1-hour lunch break.
* Trial Period: 30 days.
* Start Date: Starting October 2025.
Benefits
* Equipment: laptop, headphones, keyboard, mouse, smartphone with unlimited data, and a dedicated office monitor.
* Bonus for paid English or German language courses.
* Training courses, books, workshops, and team-building activities for personal and professional growth.
* Partnership with Serenis (an online psychotherapy platform) - three sessions offered if needed.
* Regular company reunions (yearly meetups, Christmas dinner).
* Snacks and fruit always available in the office, along with good beer at the end of the week.
Selection Process
* Call with Talent Acquisition (30 min).
* Interview with Team Leader (45 min).
* Interview with the Head of CS (30 min).
* Job Offer.
Seniority Level
* Entry level
Employment Type
* Full-time
Job Function
* Other
Industries
* Technology, Information and Internet
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