Social network you want to login/join with: Skynflow is a fast-growing DTC company that has achieved remarkable revenue results in just its first 4 months of operations. We’re now aiming for €2M in 2025 and €10M in 2026. To reach these ambitious goals, we’re seeking a Customer Support Specialist to deliver outstanding customer experience via email and WhatsApp live chat. Are you detail-oriented, empathetic, and solutions-driven? You might be the perfect fit. ABOUT SKYNFLOW Skynflow is a fast-scaling eCommerce skincare brand targeting the European market. Founded in 2024, we believe skincare should be simple, effective, and trustworthy. Our mission: To cut through the noise and deliver skincare that truly works. No fluff, no hype. Our vision: In 2 years – Become an 8-figure skincare brand In 5 years – Become one of the most recognized skincare brands globally, reaching $100M in revenue ABOUT THE ROLE We’re looking for a Customer Support Operator to provide exceptional support and ensure a seamless experience for our customers across global eCommerce platforms. You’ll be the expert handling email and WhatsApp inquiries, resolving issues efficiently, and delivering top-tier service that builds trust and loyalty. Your work will directly impact customer satisfaction and brand reputation. If you thrive in a fast-paced environment and want to play a key role in scaling a high-growth brand, we’d love to have you on board IMPORTANT : Must be registered as a freelancer/self-employed (with a valid VAT number) QUALIFICATIONS Native or fluent Italian (main language), strong English required; French/Spanish basics are a plus At least 1 year of experience in customer support (preferably with international shipping background) Hands-on knowledge of Shopify Tech-Savvy & Organized – Proficiency in ChatGPT, Google Sheets, Docs, and Drive Strong problem-solving and sales mindset Able to work remotely with high autonomy Full-Time Availability – Ready to commit and grow with us Exceptional Time Management – Ability to multitask and meet tight deadlines in a fast-paced setting RESPONSIBILITIES Manage customer inquiries promptly via email and WhatsApp with empathy, speed, and problem-solving skills. Stay engaged until the customer feels fully supported or has made a purchase. Handle complaints, duplicate orders, corrections, process returns/refunds, recover abandoned carts, and troubleshoot order-related issues with a solution-oriented approach. Assist customers with order status, modifications, and delivery updates. Stay updated on products and policies to provide accurate information and recommendations. Navigate Shopify and Gorgias efficiently to manage tickets and customer interactions. Use Google Sheets, Docs, and Drive to document inquiries and maintain records. Collaborate with operations, fulfillment, and marketing teams to escalate and resolve concerns. Uphold a positive customer experience by delivering friendly, helpful, and empathetic service. Meet performance metrics related to response time, resolution rate, and customer satisfaction. WHY JOIN US? Rapid growth: From €0 to €500,000 in 4 months; aiming for $10M/year in two years. Dynamic culture: Supportive environment encouraging professional and personal growth. Perks: Bonuses and access to professional courses related to your role (coming soon). Healthy competition: Performance-driven environment rewarding effort and improvement. J-18808-Ljbffr