PpJoin to apply for the strongField Service Engineer South /strong role at strongSolarEdge Technologies /strong /p p2 days ago Be among the first 25 applicants /p pGet AI-powered advice on this job and more exclusive features. /p pstrongAre you ready to power the future? /strong /p pAt SolarEdge (NASDAQ: SEDG), we’re a global leader in smart energy technology, with over 4,000 employees, offices in 34 countries and millions of installations worldwide. /p pOur innovative solutions include solar inverters, battery storage, backup systems, EV charging, and AI-based energy management. We’re committed to making clean, green energy the primary power source for homes, businesses, and beyond. /p pWith the growing demand for electricity, the need for smart, clean energy sources is constantly rising. SolarEdge offers amazing opportunities to develop your skills in a multidisciplinary environment, covering everything from research and development to production and customer supply. Work with talented colleagues, tackle exciting challenges, and help create a sustainable future in an industry that’s always evolving and innovating. Join us and be part of a company that values creativity, agility, and impactful work. /p pstrongLocation: /strong South Italy /p pstrongWhat will you be doing? /strong /p ul liProvide on-site, on-line, phone, chat or email support to customers when needed /li liResolve issues over the phone with qualified personnel when on‑sit /li liTroubleshooting and resolution of complex calls or service cases with higher knowledge demand /li liMake sure every issue, call, case is documented in the database /li liReplace or assist in replacing SolarEdge products at the field /li liIn collaboration with pre‑sales team propose alternative system designs to achieve better functionality of the system /li liTravel to installers or end‑user customers to provide service or provide emergency repair service /li liAssist in commissioning of residential or commercial Solar Systems /li liWork together with operations to validate the authorization to release parts needed to solve problems encountered by customers and contractors /li liManage the monitoring database of customer installations /li liRun training sessions with SolarEdge customers /li liAdvise customers concerning equipment operation, maintenance, or programming /li liEstablish a working relationship with our customers and EPCs to collect all necessary documentation and equipment requirements before the arrival of SEDGE on‑site /li liWrite reports for every site visit and lodge them in the CRM. Resolve cases lodged from customers in CRM /li liEngage in the monitoring and troubleshooting support, supervision and coordination of customers Solar Power Plants /li liManagement of general daily on‑site issues, reporting and site work deliverables to the Field Service Team Leader Area Sales Manager /li liAssist the sales team in technical areas and other needs to close deals /li liPlanning and preparation of site work, managing and updating these internally and to the customers /li liEvaluate customer needs with the support manager in the areas of service, training, logistics and planning and execute the plan to fulfill them /li liIdentify product, documentation and other issues impairing customer satisfaction and work with the HQ to improve them /li liUse and identify needs of the monitoring database of customer installations, usage of SEDGE troubleshooting tools, Document all activities in (CRM) CREdge or other database platforms /li liSelect, collect and analyze site data to identify HW/SW issues /li liApprove Tier 1’s RMA cases /li liProvide technical assistance and support to Tier 1 escalations /li liMake sure every Failure Analysis / Root Cause Analysis unit case is returned to HQ /li liWork with Area Sales Manager /li liWork with regional Field Service Team Leader /li liOwns customer satisfaction with SEDG technology /li /ul pstrongRequirements: /strong /p ul liTechnical engineering background – preferably gained in an electrical/photovoltaic engineering field /li li2+ years of hands‑on experience in a Technical role, including 1 year that is a customer‑facing role /li liValid driver license /li liTraveling to sites within Italy, but also international travel may be required /li liSelf‑contained and self‑organised working style /li liExperience in SolarEdge products (inverters, optimizers, battery solutions) – an advantage! /li liSelf‑starter and quick learner /li liCustomer‑oriented with excellent communication skills /li liAbility to multitask in a very fast‑paced environment /li liAbility to read and interpret schematics with a good understanding of high voltage and measurement equipment. /li liExcellent interpersonal skills and proven ability to build rapport and establish/keep working relationships with customers, partners, peers, and managers /li liExcellent interpersonal verbal and written communication skills. /li liFluent in English and local language – both written and spoken /li /ul h3Seniority level /h3 pNot Applicable /p h3Employment type /h3 pFull‑time /p h3Job function /h3 pInformation Technology /p h3Industries /h3 pRenewable Energy Semiconductor Manufacturing /p pReferrals increase your chances of interviewing at SolarEdge Technologies by 2x /p pGet notified about new Field Services Engineer jobs in strongBari, Apulia, Italy /strong. /p pWe’re unlocking community knowledge in a new way. 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