Technical support engineer for Cloud products - Talent Pipeline ApprenticeshipAt Siemens, we are constantly seeking talented individuals who want to make a difference.This announcement is not for an immediate open position, but an invitation to join our talent pipeline for future opportunities as an Apprentice Technical support engineer for Cloud products within Siemens Smart Infrastructure.During the apprenticeship you will receive a comprehensive and state‑of‑the‑art training to develop your personal and professional skills and you will have the support of a mentor to achieve your career steps.If you wish to contribute to shaping the future, we would love to get to know youYour responsibilities:Technical Support & Troubleshooting- Respond to customer inquiries and support tickets for cloud services- Diagnose and resolve issues in cloud applications and configurations- Bring up complex cases to R&D; when needed- Communicate clearly and empathetically via email, chat, and phone- Guide users on guidelines for cloud product usage- Ensure satisfaction through proactive follow‑ups- Partner with product, engineering, and operations teams- Share customer insights to influence product developmentKnowledge Sharing- Create and maintain internal/external knowledge base articles- Contribute to FAQs, user guides, and training materials- Stay up-to-date on cloud offerings, tools, and support processesYour Ideal Profile:We are not looking for perfection, but strong potential and a solid foundation. Do you recognize yourself in these characteristics?- Degree in Computer Science, IT, or equivalent experience- Under 30 years old, in accordance with the Italian apprenticeship contract- Internship within technical support or customer service (cloud preferred) is a plus- Familiarity with networking, Linux/Windows OS, and scripting (PowerShell, Bash, Python)- Experience with AWS (plus Azure or Google Cloud is a premio) as a plus- Understanding of cloud services: VMs, storage, netw