What to Expect
* As an Operations Coordinator for Used Cars, you'll play an integral role in expanding our Used Cars business across Italy. You'll ensure a seamless organization and execution of our used car operations, including fleet, trade-ins, refurbishment, registration, logistics, and financing, while simplifying processes, onboarding team members and streamlining workflows. By supporting other teams and focusing on customer satisfaction, you'll contribute to a remarkable experience for our clients.
What You’ll Do
* You will investigate issues and processes, identify constraints and root causes and work with various departments to identify improvements, drive solutions and verify that the desired results have been achieved
* You will assist in the creation of business cases for initiatives that drive the Used Cars business forward
* Managing and supporting our day-to-day used vehicle operations, with a focus on achieving our Used Cars Key Performance Indicators such as refurbishment time, sales pace, delivery process, customer readiness, etc.
* Collaborate with local sales, service, and delivery teams to optimize cross-functional processes and elevate the customer experience
* Lead the onboarding, training and coaching of team members and stakeholders on used car operations, processes, and systems
* Coordinate with local sales and service teams to efficiently execute all pre-delivery tasks
* Resolve customer and vendor escalations with a solution-oriented approach
* Communicate programme progress and status to various people in the organization
What You’ll Bring
* You have proven communication, leadership and problem-solving skills in a business or department of comparable complexity and scope, including sales, operations, logistics and finance
* You have proven experience in the used cars business
* You have the ability to identify and solve problems using data and you are proficient in Excel
* You have the ability to manage multiple priorities simultaneously and successfully handle situations with a high degree of versatility and complexity
* You act on your own initiative with a strong desire to achieve existing goals and find new ways to move Tesla forward
* You have exceptional project and systems management skills, as well as an organizational talent with great attention to detail
* You are fluent in English and Italian
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