It global application service delivery sr manager (parma)

**About Barilla**:
At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we’ve blossomed into a global leader in the food industry, guided by our commitment to progress and excellence. Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world’s top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa. Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion. **Are you ready to add your unique flavor to our journey?** **Job description**:
We are looking for a IT Global Application Service Delivery Sr Manager, within the Core Platforms Running unit. The role reports to the Core Platforms Running Director and it is based in Parma. **Job Purpose**:
**Key Accountabilities**:
Service Governance & Coordination
- Govern and coordinate Application Maintenance services delivered by multiple vendors, ensuring operational quality.
- Ensure compliance with SLA, service standards, and performance KPIs.
- Manage operational and technical escalations in case of critical incidents or service degradation. Service Performance & Quality Management
- Monitor KPIs, operational volumes, and trends, proactively identifying risks or service inefficiencies.
- Ensure alignment between ITIL processes (Incident, Problem, Change) and daily service operations. Vendor & Contract Management
- Manage Application Maintenance vendors, ensuring performance, contractual compliance, and continuous service improvement, coordinating and interacting with multiple vendors.
- Collaborate with procurement and legal teams in defining, reviewing, or renewing service contracts. Compliance, Audit & Security
- Ensure availability and maintenance of documentation required for audits and certifications (e.g., ISO).
- Support vulnerability management activities and related tasks requested by cybersecurity teams.
- Incident, Problem & Change Management
- Manage critical incidents and tickets, ensuring clear and timely stakeholder communication. Project Support
- Validate and execute regression tests, UAT technical coverage, data consistency, and execution with correct user profiles.
- Define the rules and oversee the handover to the AMS service after every project. **Requirements**: - Bachelor’s or Master’s degree in Computer Science, Information Systems, Engineering, or similar
- 6-7 years of experience in a similar role
- Fluency in Italian and English
- Project Management skills and ability to coordinate cross functional and international teams
- Strong relational and leadership skills
- High levels of energy, motivation and proactivity, with a problem-solving approach and willingness to achieve results At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.