Senior Building Management System Specialist, Amazon Maintenance Operation Centre
Job ID: 10406068 | ADCI HYD 16 SEZ - H83
Purpose of job: We are seeking a seasoned Senior Building Management System (BMS) Specialist to join our current team and support one of the largest BMS portfolios in the world. This role requires a dynamic individual with a strong technical foundation in BMS programming, coupled with good HVAC understanding. The successful candidate will spearhead efforts to maintain, enhance, and optimize our global services, ensuring seamless BMS functionality and delivering unparalleled customer experiences.
Key job responsibilities
* Maintain and optimize BMS technologies, IoT platforms, and data analytics of the BMS.
* Monitor and maintain ticket/work order processes and queues while ensuring customer care and quality meet the high bar.
* Monitor and analyze BMS data to proactively identify and action opportunities for optimization, energy efficiency, and cost savings.
* Design, implement and manage BMS Standard Operating Procedures, Policies and Processes which are scalable across the globe.
* Support the development and execute a comprehensive strategy for maintaining, improving, and expanding our global support services.
* Collaborate closely with WWRE, D&C, Sustainability, RME and other stakeholders to comprehend customer requirements, business objectives, and operational needs.
* Uphold compliance with the change management processes.
* Establish and maintain strong relationships with internal stakeholders and vendors, ensuring a customer‑centric approach.
* Provide strategic insights and recommendations to management on BMS trends, improvements, issues, root causes, team skillsets, industry best practices, and emerging technologies.
* Take ownership of BMS initiatives, document white papers, manage timelines and stakeholders.
* Lead training sessions and development programs for internal teams and individuals to continuously enhance the capability, technical skills of field RME teams, and BMS Specialists.
* Drive a culture of innovation, continuous improvement, and knowledge sharing within the team.
* Willing to work flexible shifts to provide 24/7 BMS support, ensuring global customers receive timely and reliable assistance.
Basic Qualifications
* Bachelor's degree in electrical or mechanical engineering, engineering technology or equivalent, or 5+ years of professional or military experience.
* Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
* Ability to remotely troubleshoot BMS devices and communication issues, including fieldbus (BACnet, LON, Modbus via RS485), Network Gateways and IP-based protocols (Niagara Fox, MQTT, BACnet/IP, SNMP).
* Ability to integrate multiple communications protocols such as BACnet, LON, Modbus, SNMP into a single platform with normalized data for standard visualization.
Preferred Qualifications
* Experience with Industrial control systems, both hardware and software.
* Certification in relevant programming languages or BMS systems such as Tridium Niagara.
* Experience in BMS programming and commissioning, with a minimum of 3 years in building controls and HVAC or related field.
We accommodate applicants with disabilities; please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information.
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.
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