PpAs a Technical Specialist at Apple, you help customers with technical support and skilled troubleshooting, delivering an engaging, only-at-Apple experience. You stay current on Apple products and repair processes to enable high-quality service and repairs, while educating customers on options and purchases. You collaborate with team leaders to identify recurring issues and share feedback to improve service. You thrive in a fast-paced store environment, contributing to an inclusive, customer-focused culture and cross-functional teamwork. /ph3Retribuzione / Benefits /h3ulliProvide technical support and troubleshoot Apple hardware and software issues /liliEducate customers on repairs, products, and services and advise on buying options /liliDevelop knowledge of Apple products and Genius Bar repair processes to support efficient repairs /liliIdentify recurring problems and relay feedback to Apple through team leads /liliAssist with customer-facing activities on and off the sales floor as needed /liliFoster an inclusive environment and demonstrate Apple's values in daily work /li /ulh3Responsabilità /h3ulliDemonstrated technical expertise with Apple products and services /liliAbility to follow troubleshooting steps to identify root causes in a customer service setting /liliStrong interpersonal skills to navigate customer service issues with care /liliContinuous learning mindset to deepen product knowledge and related third-party products /liliAbility to work in a fast-paced environment and balance multiple tasks /liliTeam player with shared responsibility and accountability /liliAbility to handle sensitive or confidential information /liliCuriosity and openness to learn from others and help the team growAvailability to work nights, weekends, and public holidays as per store needs /liliProficiency in local language (Italian) written and spoken; sign language supported /li /ul /p #J-18808-Ljbffr