Position Summary
We're looking for a Warranty Claim Analyst in Reggio Emilia Location.
Main responsibilities
* Determine if the request from Customer is in line with applicable warranty terms and conditions (rates, parts used for repairs, labor times spent for service intervention, etc.).
* Settle claims (approved or denied) in the warranty system, properly documenting results.
* Support the cost reduction of the warranty claims and field actions.
* Track and analyze warranty data for assigned customers to support global warranty reporting and forecast definition.
* Interface with Customer Service Specialists and other functions to follow up and monitor problem resolution for open customer issuesli>
* Support periodic warranty and field actions reviews with cross functional teams and Management if and as requested.
* Provide support in improving warranty processes and/or system in place if and as needed.
* Ensure, for the area under his/her responsibility, the full application of the Health and Safety and Environmental procedures.
* Ensure, for the area under his/her responsibility, the full application of the Quality System Procedures.
Job position requirements
Education: High school - Minimum Technical degree/diploma in industrial, business disciplines. University bachelor's degree is a plus.
Professional background
* 3 - 6 years minimum experience with warranty processes and exposure to industrial manufacturing processes and/or corporate atmosphere. Automotive business is preferred.
* Experience with off highway products/components is preferred.
* Foreign languages (English is mandatory).
* Basic knowledge of failure modes analysis methodologies (i.e. 8D discipline, etc.). RED X knowledge is a plus.
* Strong computer skills (MSO & Internet). Dana system is an advantage.
Considered as a plus
* Other languages are a plus.
* REDX knowledge is a plus.
* Strong verbal and written communication skills (Face to face, Phone & e-mailli>
* Must be self-starter and able to work towards department goals with minimal supervision.
* Teamwork; able to work with people around even if not part of the usual/direct group of colleagues.
* Good time management; able to plan a schedule and get things done even with unexpected occurrences in-between.
* Flexible schedule. Must be able to travel and work extra hours where necessary.
* High analytical and problem‑solving skills.
If you are not contacted within 60 days after your application, the search should be considered filled. In compliance with law obligations and GDPR, your application could be considered for further opportunities aligned with you profile
Allison Transmission is an equal opportunity employer. We have opportunities for all qualified applicants regardless of age, race, color, sex, religion, creed, national origin, disability, sexual orientation, gender identity/expression or veteran status.
Warranty Claim Analyst • Chieti, Abruzzo, ITALY
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