Effectively manages day-to-day team activities, providing guidance on projects, project management, and business opportunities within a highly matrixed organization. Supports the GMA Manager in defining and executing strategy through clear goals, KPIs, and performance metrics.
Ensures optimal resource allocation, monitors workload, and identifies alternative solutions through effective delegation. Drives a high-performing, engaged team while maintaining strong relationships with internal and external stakeholders. Supports commercial objectives by ensuring balanced workload delivery aligned with UL’s Mission and customer expectations.
Maintains knowledge and supports project management activities, with focus on Safety, EMC, and Energy Efficiency regulatory domains, including understanding of the main technical characteristics of electrical and electronic products.
Responsibilities
- Capacity & Capability Management Implements and executes capacity and capability planning under Manager guidance. Collaborates with cross-functional stakeholders to understand project scope, including technical requirements in safety, EMC, and energy efficiency domains, ensuring effective resource allocation. Drives continuous process improvements to enhance delivery outcomes.
- Team Leadership & Development Builds and sustains a high-performing team by managing performance, engagement, and development. Supports the definition of goals, KPIs, and metrics aligned with strategy execution. Coaches team members through training, feedback, and career development, including strengthening competencies in safety, EMC, energy efficiency, and product technical understanding. Ensures compliance with all policies and requirements.
- Customer Engagement & Commercial Support Strengthens customer loyalty by anticipating needs and delivering proactive solutions. Supports sales through strong customer relationships and pipeline awareness, including advisory support on safety, EMC, and energy efficiency regulatory requirements. Collects and acts on feedback to improve services and identify growth opportunities.
- Operational & Technical Support Provides guidance to team members and customers to resolve issues, including complex or non-standard requests related to product safety, electromagnetic compatibility, and energy efficiency compliance. Applies knowledge of the technical characteristics of electrical and electronic products to support accurate interpretation of requirements. Ensures quality, consistency, and adherence to applicable standards, schemes, and UL programs.
- Business Growth & Innovation Leads or contributes to strategic discussions and initiatives to drive growth. Encourages the team to identify and develop opportunities in regulated product domains related to safety, EMC, and energy performance, supporting UL’s market positioning.
- Collaboration & Change Leadership Demonstrates and promotes UL’s Vision and Mission. Leads change initiatives and fosters a culture of innovation and adaptability. Builds strong global and cross-functional relationships to enhance organizational effectiveness.
- Ethics & Compliance Adheres to the Underwriters Laboratories Code of Conduct and all physical and digital security practices.
- Additional Duties
Performs Other Responsibilities As Assigned. QUALIFICATIONS
- Minimum 3 years of relevant experience
- Excellent Knowledge of the TIC business and the industries in which the business functions.
- Ability to navigate and make decisions in ambiguous environment with general guidance.
- Good understanding of financial and business metrics for driving results
- Demonstrates knowledge of how decisions impact business results, working with a diverse team and planning and thinking strategically
- Ability to manage employee performance using performance expectations and goals and responding to employee relations issues.
- Demonstrates the ability to listen, learn and teach.
- Ability to take calculated risks and plan for contingencies.
- Has regional/global responsibility as key resource for sales and operations in global market access pursuits
- Ability to make the complex simple and present information in a concise, relevant and powerful manner.
- Skilled in networking, project management, facilitation and communications
- Demonstrated ability to independently identify needs for GMA projects or programs, formulate objectives, plan and execute projects and/or programs, and manage programs.
#Hybrid About Us A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth.
The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.