Guide the Local Shop Logistic Support team in the daily activities and support them in the exceptions management and in the supplier issues resolution - Perform analysis on performances and process monitoring activities for a cluster of countries - Manage service support for the assigned countries - Manage supplier performances and collaborate with them to assure flowless communication and prompt problem solving - Team up with account payable team, supply chain and IT team to assure Procure to Pay processes are efficient as well as accurate (claims, return management, etc.) - Contribute to improve the Purchasing processes and support performance excellence journey - Recommend improvement actions based on the continuous analysis of KPIs, both internally and with suppliers - Contribute to Roll-out Amplifon Supply Chain transformation in the different Country Organization What you'll need: - Bachelor's degree in supply chain management, operations, logistics or engineering - 3-5 years of experience in Supply Chain, Customer Service, Logistic Operations, Procurement Operations, Sales Support - Continuous improvement oriented - Very good knowledge of MS Office in particular Excel - Customer oriented approach, able to problem solve and support resolution - Ability to work well through cross-functional activities and responsibilities and to drive them - Very good team player - Excellent communication and analytical skills - Fluent in English and in Italian, other languages (i.e. French, Spanish) are appreciated - Working knowledge of ERP (Oracle preferred) and order automation tools (EDI protocols, Supplier Portals, et.)