Sofia Stars is an operational services company based in Sofia. We offer a range of solutions for online businesses' including R&, D' Marketing' Customer Support' KYC' Risk' and Anti-Fraud services. With 300 bright stars on our team' we deliver secure' reliable solutions with a touch of quality that shines. When you join us' you'll be part of a place where ideas light up' and growth isn't just a promise-it's a journey. We're looking for an Italian VIP Customer Support Agent to handle inquiries from our high-value players and ensure a premium service experience - especially during night shifts' five days a week with rotating weekends. Requirements: - Fluent in Italian and English' both written and spoken - Proactive with strong customer service or sales skills - Great communication and problem-solving abilities - Detail-oriented and customer-focused - Experience in iGaming or VIP support is a plus Responsibilities: - Handle VIP customer inquiries via chat' email' or phone - Maintain personal' long-term relationships with VIPs - Collaborate with the VIP team for smooth service delivery - Ensure compliance with company and regulatory standards - Work night shifts (5 PM-2 AM)' 5 days/week' including rotating weekends We offer excellent benefits: - Monthly food vouchers (200 BGN), - Official employment and full medical insurance' including in-patient/out-patient care' maternity' dental' and annual health check-ups, - Starting from 20 paid leave days, - 6 additional days of sick leaves without document required, - Birthday gift cards, - Sports card (Multisport), - Wedding and newborn gifts, - Breakfast' Friday lunches' fruits' and snacks in the office, - Team-building events and activities, - Career growth opportunities, - Sunny' spacious office. Ready to shine? Let's make it real. By submitting your application' you agree to our Privacy Policy.