McArthurGlen Group, Europe’s leading owner, developer and manager of designer outlets, was founded in Europe in 1993 and currently manages 23 designer outlets in 8 countries.
What you’ll be doing…
* Creating tailored, luxury shopping experiences by offering expert style advice and personalised recommendations.
* Building strong relationships with brands and in-centre teams to stay ahead of collections, exclusives, promotions and events.
* Acting as a dedicated point of contact for VIP guests, ensuring seamless, high-touch service at every stage of their visit.
* Strengthening guest loyalty through ongoing communication, from new arrivals and trend insights to private events and curated invitations.
* Enriching guest profiles with preferences and insights to continuously refine and personalise future experiences.
* Promoting McArthurGlen services such as Personal Shopping, Guest Lounge, Concierge and Premium Parking.
* Supporting tax-free shopping and providing clear, confident guidance to international guests.
* Handling feedback and complaints with empathy, discretion and professionalism.
* Collaborating across Guest Experience, Retail and Tourism teams to deliver unique, memorable activations.
* Sharing insights, trends and opportunities with the Clienteling Manager to help evolve our service offering
Why McArthurGlen?
* Competitive Salary & Bonus: Enjoy a competitive salary with a performance bonus of up to 20%
* Wellbeing Allowance: Claim towards yoga, gym equipment, or any activity that promotes your wellbeing.
* Volunteering Days: Benefit from 2 paid volunteering days per year.
* Exclusive Discounts: Access special discounts at our Designer Outlets.
* Flexible Working: Hybrid working options where possible to accommodate your needs.
* International Exposure: Work with colleagues across eight countries within a global organization.
* Learning & Development: Access LinkedIn Learning from day one with over 16,000 courses available. Grow through internal moves, cross-country projects, international secondments, and a calendar of core development opportunities.
* Values-Based Culture: Thrive in an inclusive and collaborative environment where we value excellence, innovation, and making a difference.
* Positive Work Environment: Over 89% of our colleagues would recommend us as a great place to work, according to our latest internal engagement survey.
To be successful you’ll bring…
* Previous experience as a Personal Shopper or within luxury retail (an existing client base is a plus).
* Strong knowledge of fashion, luxury brands and premium products.
* A genuine passion for client service.
* Excellent communication skills, both verbal and written with the ability to connect with an international clientele.
* A professional appearance with a warm, confident and polished approach.
* Excellent English and Italian language skills – written and spoken (additional languages are welcomed).
* Excellent time management and the ability to work under pressure and to deadlines
* Strong attention to detail and organisational skills.
* A proactive, solution-focused mindset with high emotional intelligence.
* Confidence using Microsoft Office and Outlook.
* Flexibility and adaptability in a fast-paced, dynamic environment.
What to expect…
• We commit to replying to all applications, feel free to get in touch if you’d like an update
• You will have a main point of contact within our Talent team
• We’re a collaborative business: it’s important for you to meet as many people as you can during the recruitment process.
We’re also aware that your time is precious, so aim to keep to a two-stage process wherever we can.
Be part of something extraordinary…
At McArthurGlen, we value diversity and believe that everyone is extraordinary in their own way. We are an inclusive employer and support flexible working wherever possible.
95% of colleagues believe we treat each other with dignity and respect regardless of their personal identities.
Even if you are not sure you fit all the requirements for a particular role, we’d still love to hear from you. There may be another opportunity within McArthurGlen that is more suitable for you now or in the future.