Position Summary:Tutte le competenze, le qualifiche e l'esperienza necessarie per un candidato di successo sono elencate nella seguente descrizione.Overall responsibility of delivering high quality cleaning and smooth running of housekeeping, room service and laundry during the night.Essential Duties and Responsibilities:1. Provides guests and crew with the highest quality butler services by assisting the Chief Housekeeper in managing and overseeing the Night Housekeeping operation.2. Visits and constantly walks all areas of the vessel to verify their smooth running, acting on and following up on any issues found to ensure that standards are not affected.3. Ensures that all guest orders are handled quickly and knowledgeably.4. Ensures updates of and checks the Guest recovery log, checks for improvements to be made during the night.5. Regularly monitors guest satisfaction and ensures personal responsibility and accountability. Reviews all mid-cruise and end-of-cruise comment cards and acts accordingly. Guest satisfaction being measured on a cruise-by-cruise basis by guest rating scores.6. Carries out random checks in public areas, toilets, launderettes, laundry and room service to ensure high cleaning standards and builds a report as a daily handover for the onboard management team with any night Suite Movements and occurrences.7. To be fully knowledgeable of all in-suite services, amenities, functions and systems.8. Supervises and ensures that an equitable and effective work schedule for the housekeeping team is in place on a cruise-by-cruise basis and at least one day in advance.9. Supervises and ensures that duty sign in sheets are monitored via the Time and Attendance application.10. Ensures confidentiality when handling sensitive information.11. Practices good administrative housekeeping for all employee records (i.e. training attendance sheets, test results, performance/conduct concern notices, working/resting hours).12. Organizes and leads training sessio