Description
POSITION SUMMARY
As a Spa Receptionist at the luxurious Shiseido Spa within an iconic Hotel Cala di Volpe, you will be the first point of contact for our guests, ensuring they receive a warm welcome and exceptional service. Your primary responsibility will be to manage the spa's front desk operations, including scheduling appointments, handling inquiries, and providing information about our treatments and services. You will play a crucial role in creating a serene and relaxing environment for our guests, enhancing their overall spa experience.
Hotel Cala di Volpe, nestled in the heart of the stunning Costa Smeralda, is renowned for its breathtaking views, luxurious amenities, and unparalleled service. Our hotel offers a unique blend of traditional Sardinian charm and modern elegance, making it a truly special place to work and stay.
Join our close-knit team that values a sense of belonging and family atmosphere. You'll work in a beautiful and inspiring environment, gaining invaluable experience, and learning from some of the most renowned professionals in the hospitality industry.
Key Responsibilities:
* Greet and welcome guests with a friendly and professional demeanor.
* Ensure quality standards are met in all aspects of spa arrival/departure experience.
* Schedule and manage spa appointments, ensuring efficient use of resources and time.
* Handle guest inquiries, requests, and complaints promptly and professionally.
* Provide detailed information about spa treatments, services, and products.
* Process payments and maintain accurate records of transactions.
* Ensure the spa reception area is clean, organized, and inviting.
* Promote and upsell spa services and products to enhance the guest experience.
* Coordinate with spa therapists and other staff to ensure smooth operations.
* Maintain a high level of knowledge about Shiseido products and spa treatments.
* Assist in maintaining inventory and ordering supplies as needed.
Qualifications:
* Previous experience in a customer service or receptionist role, preferably in a spa or luxury hotel setting.
* Excellent communication and interpersonal skills.
* High proficiency in English and Italian. Additional languages are a plus.
* Strong organizational and multitasking abilities.
* Proficiency in using spa management software and other relevant technology is a plus.
* A positive attitude and a passion for delivering outstanding guest service.
* Flexibility to work various shifts, including weekends and holidays.
Success in this role requires creating a welcoming and relaxing atmosphere, building positive relationships with guests and colleagues, following company policies, maintaining confidentiality, protecting company assets, and upholding quality standards. The Spa Receptionist will be active and on their feet, taking a hands-on approach to their work. This includes moving, lifting, carrying, pushing, pulling, and placing objects weighing up to 10 pounds without assistance. Performing these tasks well, along with other reasonable duties as requested by supervisors, is essential to providing excellent service to our guests and supporting our business.
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At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.