Client Advisor
The Client Advisor represents the Company with clients in our Boutique. He/She is a professional in the sales of luxury goods and is responsible for the satisfaction and loyalty of every customer. He/She cooperates for reaching the qualitative and quantitative goals set in their Store.
Job Responsibilities
- Is polyvalent, constantly operating to serve the store, with the aim of achieving the highest customer satisfaction.
- Is aligned to the style and to the Brand qualitative standards during the whole sales process and after-sales.
- Cooperates with colleagues in order to create a positive environment and pays attention to performance level.
- Receives and displays the products according to procedures.
- Constantly maintains a tidy working place according to the Company guidelines.
Sales
- Is responsible for the sales process following the Company standards.
- Provides and maintains a high level of customer service.
- Manages commercial relations with clients in order to ensure the highest level of satisfaction.
Client Management & CRM
- Ensures the after-sales service with the same level of efficiency and care, in order to maintain the clients satisfaction and loyalty with the aim of promoting the Brand image.
- Manages claims with supervisor support.
- Turns every touchpoint with customers into a positive situation, always promoting Brand image.
- Communicates to the Management the collected information regarding clients.
- Executes the follow up of clients’ requests.
Product & Visual
- Deeply knows all products of his/her category and is updated on all the product categories in store.
- Ensures the appropriate care of the store.
Profile
- Experience as Client Advisor in a luxury boutique.
- Alignment with Loro Piana brand and products.
- Strong luxury touch and approach.
- Excellent interpersonal and relationship building skills.
- Strong clientelling skills.
- Fluent English, in Russian and/or Chinese, both spoken and written.
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