Da remoto: Remoto
OverviewItalian Customer Advisor for Airbnb (Nightshift) - Work from Home, ItalyResponsibilitiesAs a customer service specialist in this project, your daily responsibilities will include:Manage hosts and guests queriesBeing able to present the best available solutions taking advantage of a community marketplace with millions of usersJoin a specialized and open-mind team that offers support through written communication and phoneMeet and exceed our service quality goals, compliance regulations and productivity targetsCreate amazing experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedbackYour future project: join our Italian Customer Support team. Airbnb is a trusted online community marketplace for unique accommodation around the world, united to create a world where anyone can belong anywhere.To succeed in the role, you will need to have:Experience in Costumer Service Premium Support is mandatoryNative or proficient level of Italian (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workAvailibility to work NightshiftsBenefitsCompetitive wagesPaid professional trainingEmployee discountsPrivate healthcare & dental insurance (after six months of employment)Growth opportunities through various development programsFun and engaging company-wide initiatives, including our EverBetter wellness programJob stabilityLife-long skills and experienceExcellent work cultureGo further with FoundeverWe believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.Apply today!Watch this video to get a sneak peak of the job in action#J-18808-Ljbffr