PBTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges. /ppFounded in 2008, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation. /ppThis journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing. /ppWe believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills. /ppWe are looking for a Quality Assurance Manager responsible for defining and governing the overall quality strategy for complex, enterprise-scale digital platforms operating across multiple countries. /ppThe role ensures that products and services meet the highest standards of quality, reliability, and compliance by leading centralized QA functions, coordinating local quality teams, and acting as the final authority on quality readiness for releases. /ppThe position combines strategic ownership of testing frameworks, operational leadership of QA teams, and strong stakeholder interaction within a fast-paced, DevOps-oriented environment. /pulliDefine, own, and continuously evolve the global Quality Assurance and Testing Strategy, including policies, standards, and methodologies /liliLead and manage a central QA function, including test automation, performance, and non-functional testing specialists /liliSet objectives, priorities, and performance targets for QA teams, ensuring alignment with business and delivery goals /liliSelect, manage, and optimize testing tools and platforms (test management, automation, performance, reporting) across the organization /liliAct as the central point of governance for distributed or country-level QA teams, providing standards, guidance, and quality assurance oversight /liliGovern the end-to-end testing lifecycle, defining and enforcing quality gates, entry/exit criteria, and risk-based testing approaches /liliProvide an independent QA sign-off for releases, acting as the final quality gate before production deployment /liliProduce and maintain quality dashboards and executive reports, including defect metrics, test coverage, progress, and risk assessment /liliDrive continuous improvement of QA processes, with a strong focus on test automation, early quality involvement (“shift-left”), and efficiency gains /liliEvaluate product and service quality levels, identifying risks, systemic issues, and improvement opportunities /liliOversee the investigation and resolution of customer complaints, incidents, and non-conformance issues, ensuring corrective and preventive actions /liliMaster’s degree in Computer Science, Engineering, or equivalent technical background /liliExtensive experience in Software Quality Assurance, including several years in a leadership or management role /liliProven ability to define and implement testing strategies for complex, multi-country or multi-team platforms /liliStrong expertise in: Test automation frameworks; Non-functional testing (performance, reliability, scalability); Test management and reporting tools /liliSolid understanding of CI/CD pipelines and the role of QA within DevOps and Agile delivery models /liliDeep knowledge of software QA methodologies, tools, and best practices across the SDLC /liliBackground in software development and/or hands-on QA activities is strongly preferred /liliProfessional QA certifications (e.g. ISTQB Advanced / Test Manager) are considered a strong advantage /liliExperience with performance and/or security testing is a plus /liliLanguages: being fluent in Italian and English is mandatory /li /ulp Where: Milan /pp What We Offer /pp✨ A dynamic, young, and fast-growing environment /pp Flexible thinking and working approaches /pp Hands-on experience in a stimulating, project-based context /pp Opportunities to learn from industry professionals /pp On-the-job training (and more) /p