PTo be successful in this role you are self-reliant and motivated with a proven ability to work as part of a team as well as independently with the ability to communicate confidently and clearly in English and Italian (written and verbal). /ppbYou have knowledge in following areas : /b /pulligeneral knowledge of relevant technology standards, trends and innovations /liligeneral knowledge of IT service management, processes and toolsets, procedures and guidelines /lilibasic knowledge of accounting and finance concepts related to the procurement and lifecycle management of IT assets /liliA reliable approach with which you put the end user and customer’s needs in focus /liliThe capacity to deal with changing business needs and priorities that require adaptation as well as taking personal leadership and acting interdependently /liliStrong interpersonal skills with the ability to build trustful relationships with stakeholders of different seniority levels across the organisation /liliThe passion to learn on the job and keeping competence up to date along with identifying and proposing improvements to IT processes and tools /li /ulpbWhat you'll be doing day to day /b /ppYou provide professional IT support with a high service level to the store as defined in the Service Level Agreements and implement projects and deployments within the country when required. /ppbYou will : /b /pulliProvide 2nd level hardware and software support for end users /liliManage the lifecycle of all IT assets within the defined region including maintaining an accurate inventory, maintaining fixed-asset accounting register, preparing budget input, procurement of new hardware and software and implementation and configuration of new assets /liliLead or support on-site project implementation / deployment efforts with regard to implementation of new Digital products, lifecycle refresh of hardware solutions /liliProvide hands-on basic technical training for onsite support staff and of new hires, including setting up and introducing technical equipment (e.g. laptops) /liliProvide input on what digital equipment / products might be in risk of downtime and suggest solutions to ensure the business continuity plan is secured and in place for all critical equipment / products /liliCoordinate and manage local vendors and local contact points to global vendors regarding support, upgrades, bug reporting, change requests, etc. when needed /li /ulpWe’re the ones who make it possible for people to have a smarter life at home and a hassle-free and rewarding shopping experience. Together we work to find new digital solutions for every business need to help make IKEA a great and efficient place to work. We like to think of ourselves as innovative and modern, and we believe that nothing would actually work without us. /p #J-18808-Ljbffr