Social network you want to login/join with: A global fintech leader in trading, risk management, and processing solutions for capital markets is working in partnership with GRS Recruitment to hire an IT End Support Officer for their Nicosia offices. The successful candidate must hold a university degree and have up to 5 years of working experience. The candidate will be responsible for providing support to company employees working in the Cyprus Office and remotely, by responding to inquiries via ticketing system, phone, or chat, identifying and analyzing problems, and providing workarounds to customers. If you are looking to join a global fintech company and grow your career within a multinational environment, GRS looks forward to receiving your CV today. MAIN DUTIES AND RESPONSIBILITIES Install, configure, and upgrade Windows operating systems and software on end-user workstations. Install and replace hardware (workstations, laptops, screens, network cables, etc.). Troubleshoot incidents related to emails, network, peripherals, printing, meeting rooms, access control, CCTV, etc. Follow cases with support vendors. Support Teams telephony, mobile devices, and smartphones for end-users. Maintain user accounts in Active Directory, disk encryption, and antivirus. Assist users with Citrix and VPN connectivity. Participate in creating documentation to assist the operation team. Follow procedures and guidelines defined for the team. Collaborate with other IT teams to resolve incidents when needed. Be flexible in covering support shifts. Participate in discussions and presentations to evolve the infrastructure. CANDIDATE PROFILE Bachelor’s degree in information technology or a related field. Up to 5 years of experience in service desk support for Windows ecosystem, software, and hardware troubleshooting. Experience with endpoint management systems like SCCM, Windows 10-11, and Office 365. Experience using service desk ticketing systems. Strong analytical and problem-solving skills. Willingness to learn continuously. Fluency in Greek and English; French is an advantage. Good communication skills. Willing to travel abroad 2-3 times per year. Due to high application volume, only shortlisted candidates will be responded to. J-18808-Ljbffr