Job Title: IT Support Specialist
You will play a critical role in ensuring business continuity through system monitoring, vendor coordination, and incident management.
As part of our team, you will be responsible for managing IT incident tickets via the HDA platform, ensuring resolution within defined SLAs. You will also coordinate remote and on-site vendors, ensuring timely interventions and quality resolution to minimize downtime and avoid repeat issues.
Additionally, you will oversee telecom lines and store network infrastructure (WAN/LAN/Wi-Fi), acting promptly in case of disruptions. You will support activities for cash register systems, including hardware components and basic software issues, in coordination with external vendors.
You will handle IMAC and incident activities related to Banking POS terminals, Ticket Restaurant POS, Lottery POS systems, Digital signage platforms, and In-store audio systems. Furthermore, you will ensure daily checks for electronic transmission of fiscal data to the Italian Tax Authority; escalate anomalies as needed.
You will also supervise IMAC activities for devices and infrastructure, providing technical details to vendors and tracking timely execution. Finally, you will monitor ticket backlog, ensuring vendor accountability and SLA compliance.