We are looking to strengthen our team of 10 internal sales advisors in Torino. As an internal sales advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.
Your responsibilities:
- You are the primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
- You observe customer challenges and are solution driven.
- You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
- You signal and report about bottlenecks within the assigned processes.
- You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.
How to succeed / your profile:
- You have about 2-3 years experience in a customer oriented job.
- You have strong customer oriented thinking and acting skills.
- You are solution driven and persistant.
- You have good organizational skills and you are able to set priorities.
- You are a team player.
- You are fluent in Italian and you have a good conversational level in English.
What's in it for you
- A competitive salary.
- Flexible working hours and a healthy work-life balance.
- Lots of support and an encouraging team of co-workers.
- An infectious 'We Are One' can-do mentality.
- A people-centric culture where your fitness and mental well-being matter.
- Hybrid work schedule.
- Opportunities for professional development, including access to LinkedIn Learning and many in-house/external training courses.
People are at our heart
TVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.
About TVH
TVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment. Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.