Global Technical Client Project Manager, lodiClient:SGSLocation:Job Category:Other-EU work permit required:YesJob Reference:23570823040624230433712Job Views:2Posted:03.06.2025Expiry Date:18.07.2025Job Description:We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionWe are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,500 employees operate a network of 2,500 offices and laboratories, working together to enable a better, safer and more interconnected world.Job DescriptionAs a core member of the Global Commercial Operations team, the Global Technical Client Project Manager acts as a bridge between global and regional sales teams, and our laboratory teams worldwide. In this role, you will –Act as liaison between our strategic clients and our global laboratory networkPrepare and execute project plans for the contracted services, in close partnership with global and regional sales teamsProvide technical support and guidance to maintain the highest level of customer satisfactionAct as project manager for specifically assigned global client testing programsPrimary Responsibilities:1. Client Management CommunicationSupport clients on scientific and technical questions related to the service execution by SGS Pharma laboratory network:Identify appropriate location(s) to execute the work and confirm capacity and capabilitiesEnsure clients understand and agree with SGS technical approach to the contracted workMaintain best-in-class communication between clients and the SGS Pharma laboratory networkProvide feedback / explanations to address any concern from clients, colleagues, and stakeholders2. Project Management CoordinationPrepare project plans, support or directly manage (multi-site, multi-region) client projectsParticipate in project kick-off as Technical Client support (i.e. act as the ‘voice of the customer ‘)For specifically assigned global client testing programs – act as Project Manager / Technical Liaison during full execution of the workEscalate to Global and Regional Operations Management any issues with capacity and capability that may endanger the clients’ projects3. Business Development SupportDuring technical interactions with clients – identify new business development opportunities (further clients’ needs) and feedback insights to Business Development TeamsKeep abreast of latest technical and regulatory developments impacting the industry and feedback strategic insights to Business Development Teams4. Governance Compliance OversightEnsure all necessary information is obtained from clients to prepare accurate RFI/RFP/Work OrdersMonitor any regulatory issues that may impact the work and ensure these are duly communicated to both clients and our global laboratory networkQualificationsDegree in Pharmacy, Biotechnology, Biology, Chemistry or related scientific field5-10 years’ experience working as Scientist in a lab environment, or alternatively – PhD holder with 3-5 years’ experience in the Pharmaceutical IndustryMinimum 3 years’ experience in a customer-facing, client service positionExperience in Pharma CMC analytical testing analysisExperience in global project management (as e.g. Study Director, Senior Scientist, or Client Technical Manager)Ability to convey scientific and technical explanations in a concise and comprehensible mannerStrong communication, negotiation and interpersonal skillsAbility to work collaboratively across decentralized TeamsEnsures full compliance with SGS Health Safety, Code of Integrity, Professional Conduct PoliciesAdditional InformationWe provide hybrid working environment.Opportunity to work with a global leader in inspection, verification, testing, and certification.Collaborative and inclusive work environment.Competitive salary and benefits package.Opportunities for professional growth and development.Join Us: At SGS, we are dedicated to fostering an open, friendly, and supportive culture that thrives on teamwork. We value diversity and provide endless opportunities to learn, grow your expertise, and fulfill your potential.Please note that if you are NOT a passport holder of the country for the vacancy you might need a work permit. Check our Blog for more information.Bank or payment details should not be provided when applying for a job. Eurojobs.com is not responsible for any external website content. All applications should be made via the 'Apply now' button.
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