Kick-start your career in a dynamic, multicultural environment!
As a Customer Refund Specialist, you'll interact face-to-face with international travellers, delivering excellent service and gaining hands-on experience in customer care.
This entry-level role is perfect for people-oriented individuals ready to grow in a fast-paced, global setting.
Main duties and responsibilities
Verify and refund Tax Free Forms to international travellers
Ensure a satisfactory experience for our customers
Prevent refunding mistakes and fraud
Prepare reports as needed
Observe Global Blue and Merchant's policies, guidelines and procedures
Why You'll Love This Role
Work in a multicultural environment with colleagues and customers from around the world;
Be part of a front-line team that values collaboration, integrity, and service excellence;
Gain valuable experience in face-to-face customer interaction and managing refund payments
Main KPIs
Number of refunded transactions
Refunding mistake ratio
Reporting and collaboration
Reports to : Manager
Collaborates with
Peers in Refund, Processing, and Quality Assurance
Refund & Security Manager
Merchant staff
Sales organization
Background and Education
This is an entry-level role and a university degree is not required.
What matters most is your ability to communicate effectively, work well with others, and engage confidently with international customers.
We're looking for candidates who have :
Excellent spoken English – this is essential
Knowledge of additional languages is a strong plus (especially Arabic, Chinese, or Russian)
A natural ability to work face-to-face with the public in a professional and welcoming manner
Strong teamwork skills and a collaborative mindset
Previous experience in customer-facing roles (retail, hospitality, airport, or front office) is helpful but not mandatory
Specific skills and knowledge
Must be fluent in English.
Other helpful languages in order of relevance : Arabic, Chinese, Russian
Must be dedicated to service and customer satisfaction
Must be trustworthy to handle large amounts of cash
Must have a clean criminal record
Agile and detail-oriented approach
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