Join Udemy&, period, Helpdefine the future of learning&, period, &, NewLine, Udemy is an AI-powered skills acceleration platform built to help people and teams grow&, period, It&, CloseCurlyQuote, s personalized&, comma, practical&, comma, and focused on real-world impact&, period, &, NewLine, Our mission is simple&, colon, to transform lives through learning&, period, Your work helps people around the world build skills they can use&, comma, whether they&, CloseCurlyQuote, re picking up something new or leveling up to stay ahead&, period, &, NewLine, Over 80 million learners and 17&, comma, 000 businesses already learn with Udemy&, period, If you&, CloseCurlyQuote, re excited by change&, comma, energized by learning&, comma, and ready to have a real impact&, comma, you&, CloseCurlyQuote, ll feel right at home&, period, &, nbsp&, semi, &, NewLine, Learn more about us on our company page &, period, Where we work &, NewLine, Udemy is a global company headquartered in San Francisco&, comma, with additional U&, period, S&, period, offices in Denver and Austin&, comma, and international hubs in Australia&, comma, India&, comma, Ireland&, comma, Mexico&, comma, and Türkiye&, period, This is an in-office position&, comma, requiring three days a week in the office &, lpar, Tuesday&, comma, Wednesday&, comma, Thursday&, rpar, and flexibility on Mondays and Fridays &, period, &, NewLine, About your skills&, nbsp&, semi, &, NewLine, Prioritisation&, colon, &, nbsp&, semi, Manage the success of a portfolio of 300-400 Udemy Business &, lpar, UB&, rpar, customers who are investing in the platform for their team&, comma, department&, comma, or small organization&, nbsp&, semi, Negotiation&, colon, Help to influence negotiations alongside Renewal Management Team and partner with Sales to achieve upsell targets Presenting&, colon, Lead customer meetings along the full lifecycle&, colon, Kick off&, comma, Partnership Planning&, comma, Executive Business Reviews&, comma, Renewals meetings &, lpar, and any ad hoc meetings&, rpar, Project Management&, colon, Support&, sol, develop&, nbsp&, semi, projects and tasks related to the broader Customer Success team across geo locations and business segments Teach&, colon, Conduct online trainings for existing and new customers and be able to teach customers how to drive a learning culture &, NewLine, &, nbsp&, semi, &, NewLine, What you&, CloseCurlyQuote, ll be doing &, NewLine, &, NewLine, - &, NewLine, Manage the success of a portfolio of 300-400 Udemy Business &, lpar, UB&, rpar, customers who are investing in the platform for their team&, comma, department&, comma, or small organization &, NewLine, &, NewLine, - &, NewLine, Be an expert on the UB Platform with a deep understanding of our technology&, comma, content and different product and service offerings &, NewLine, &, NewLine, - &, NewLine, Negotiate and renew customer contracts and partner with Sales to achieve upsell targets &, NewLine, &, NewLine, - &, NewLine, Lead customer meetings along the full lifecycle&, colon, Kick off&, comma, Partnership Planning&, comma, Business Reviews&, comma, Renewals meetings &, lpar, and any ad hoc meetings&, rpar, &, NewLine, &, NewLine, - &, NewLine, Proactively monitor our customer base looking for both red flags and opportunities to increase revenue &, NewLine, &, NewLine, - &, NewLine, Be a voice of the customer and proactively communicate customer feedback to cross-functional teams &, NewLine, &, NewLine, - &, NewLine, Effectively manage product onboarding and implementation for new customers &, NewLine, &, NewLine, - &, NewLine, Conduct online trainings for existing and new customers &, NewLine, &, NewLine, - &, NewLine, Respond to questions from customers directly or route questions to appropriate resources for training or support &, NewLine, &, NewLine, - &, NewLine, Support additional projects and tasks related to the broader Customer Success team &, NewLine, What you&, CloseCurlyQuote, ll have&, nbsp&, semi, &, NewLine, &, NewLine, - Intensely curious mindset&, comma, lifelong learner&, comma, resourceful&, comma, gets stuff done &, NewLine, - 1-2 years of B2B SaaS customer success&, comma, account management&, comma, consulting and&, sol, or sales experience &, NewLine, - Love for teamwork and commitment to building a world-class customer experience &, NewLine, - Outstanding verbal and written communication skills &, NewLine, - Superior project&, comma, time management and organizational skills &, NewLine, - Excellent attention to detail &, NewLine, - Ability to adapt quickly and thrive in a fast-paced environment&, comma, but also an interest in helping build sustainable processes &, NewLine, - Language fluency in Italian &, NewLine, - Experience managing accounts using Salesforce is preferred&, comma, but not required &, NewLine, Why work here&, quest, &, NewLine, You&, CloseCurlyQuote, ll grow here&, period, Learning is part of the job&, period, You&, CloseCurlyQuote, ll get full access to Udemy courses&, comma, a monthly UDay to invest in yourself&, comma, and a budget to spend on whatever helps you improve&, period, Many people are diving into AI lately&, comma, but what you focus on is up to you&, period, &, NewLine, AI is real here&, period, We use it in the way we learn and the way we work&, period, You&, CloseCurlyQuote, ll have the space and tools to experiment&, comma, apply&, comma, and get better at using AI in practical ways&, period, &, NewLine, You&, CloseCurlyQuote, ll own your work&, period, We trust people to lead&, comma, make decisions&, comma, and follow through&, period, You don&, CloseCurlyQuote, t need to wait for permission or layers of approval to have an impact&, period, &, NewLine, You&, CloseCurlyQuote, ll build with others&, period, We collaborate openly and shape ideas together&, period, Everyone has a voice&, comma, and good thinking is welcomed from any direction&, period, &, NewLine, You&, CloseCurlyQuote, ll see your impact&, period, What you build helps people grow their skills&, comma, change their careers&, comma, or find a path forward&, period, You&, CloseCurlyQuote, ve got the experience&, comma, why not use it to help others gain theirs&, quest, &, NewLine, Bring your curiosity&, period, We&, CloseCurlyQuote, ll bring the platform and the support&, period, Let&, CloseCurlyQuote, s LEARN &, nbsp&, semi, together&, period, &, nbsp&, semi, &, NewLine, Our Benefits Start with U &, NewLine, Our benefits start with you and were built to provide you and your family with the protection and care you need&, comma, making it easy to access the right coverage when you need it most&, period, Benefits vary by region&, comma, and we encourage applicants to review our Australia Benefits&, comma, India Benefits&, comma, Ireland Benefits&, comma, Mexico Benefits &, comma, &, nbsp&, semi, Turkiye Benefits &, amp&, semi, US Benefits&, comma, &, nbsp&, semi, pages to get an understanding of some of the benefits we offer&, period, For details on region-specific benefits&, comma, please refer to the information provided during the hiring process&, period, &, nbsp&, semi, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, Benefits outlined are provided as a general overview and may vary depending on the location&, comma, role&, comma, and employment classification&, period, All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies&, period, &, NewLine, &, nbsp&, semi, &, NewLine, At Udemy&, comma, we value diversity and inclusion and consider qualified applicants without regard to race&, comma, color&, comma, religion&, comma, sex&, comma, national origin&, comma, ancestry&, comma, age&, comma, genetic information&, comma, sexual orientation&, comma, gender identity&, comma, marital or family status&, comma, veteran status&, comma, medical condition&, comma, or disability&, period, We understand that not everyone will match each of the qualifications&, period, However&, comma, we also realize that everyone has unique experiences that can add value to our company&, period, Even if you think your background might not perfectly align&, comma, we'd love to hear from you&, excl, &, nbsp&, semi, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, &, NewLine, Information regarding data privacy is available within the Udemy Careers Privacy Notice &, period,