POur client is a leading company specialized in the construction of filling and closing lines and processing plants for the food and beverage industry. /ppbPosition : After Sales Business Manager /b /ppWe are seeking a talented After Sales Business Manager who will report to the Aftermarket Manager. The role is based at the company's headquarters in Parma, with frequent travel and business trips. /ppbMain Responsibilities : /b /pulliUndertake proactive communication with customers to anticipate and resolve issues. /liliConduct regular customer audits and visits; define maintenance contracts, proactively identifying and addressing potential problems. /liliEngage in preventative maintenance and upgrades. /liliPromote new products or services, providing customers with the necessary information to make informed purchasing decisions. /liliPursue high levels of customer satisfaction, prevent churn, build stronger relationships, and retain customers. /liliEnsure achievement of business targets (invoicing and margins) for the Aftermarket Division (service, spare parts, retrofits). /liliIdentify and pursue new business opportunities to expand the company's client base. /liliDevelop partnerships and strategic alliances to enhance service offerings. /liliCollaborate with sales and marketing teams to align customer service initiatives with business growth objectives. /li /ulpbKey Skills Qualifications : /b /pulliDiploma or Bachelor's degree in a technical subject (mechanics, automation, etc.). /liliProven experience in customer service management and business development. /liliStrong analytical and strategic thinking skills. /liliExcellent communication and negotiation abilities. /liliLeadership experience with a track record of driving team performance. /liliProficiency in CRM software and customer engagement tools is a plus. /liliAbility to identify trends, customer needs, and market opportunities. /li /ulpbLI-IC /b /ppWyser is the global brand specializing in the search and selection of managerial and executive profiles, part of Gi Group Holding, Italy's leading multinational employment agency and a major provider of HR services and consulting worldwide. Candidates of all genders (D.lgs. n. 198 / 2006) are invited to read the privacy policy at : /ppJ-18808-Ljbffr /p #J-18808-Ljbffr