Join to apply for the Implementation & Application Support role at Global Blue 2 weeks ago Be among the first 25 applicants Join to apply for the Implementation & Application Support role at Global Blue At Global Blue, we firmly believe that enhancing the shopping experience drives performance. Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance. With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business. As a technology partner, we lead our industries with innovative technology and data-driven insights, bringing unparalleled value at every touchpoint along the shopping journey. We support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide. Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022 / 23. Our diverse community of over 2,000 employees represent more than 80 nationalities across 53 countries. At Global Blue, we cultivate a culture of empowerment, encouraging our teams to collaborate and support one another. Together, we innovate, create, and strive towards a brighter future for the businesses we serve. With Global Blue, enjoy the journey. What you will do. A glimpse in your role : As an Integration & Support Specialist, you will be responsible for integrating and supporting Oracle Opera and Simphony products with Global Blue payment solutions. You will resolve technical issues, validate integrations, and document rollouts. Additionally, you will manage merchant onboarding across various IT platforms, internal departments, and external partners, ensuring the timely and accurate delivery of solutions. You will provide Level 2 support, assist with testing and validation, and collaborate with both Pre-Sales and internal teams to enhance the customer experience. This role requires up to 40% travel to support customer deployments and solutions. There may also be on-call duties (OCD) as needed to provide support outside regular working hours. Fluency in Italian is required to effectively communicate with clients and partners in various regions. Key competencies to empower your journey. You'll drive towards success if you have : Technical Proficiency : Expertise in Oracle Opera, Simphony, web services, APIs, and integration methodologies. Troubleshooting : Strong problem-solving skills to resolve technical issues and challenges. Project Management : Ability to manage multiple projects and deadlines simultaneously. Customer Service Focus : Strong commitment to delivering high-quality support and service. Team Collaboration : Ability to work well in cross-functional teams and collaborate with internal stakeholders. Adaptability : Flexibility to manage tasks in a fast-paced environment and willingness to take on new challenges. Software and skills : Technical Skills : Proficiency with Oracle Opera, Simphony, and related products; experience with Pax Suite and MDM MaxStore is a plus. Troubleshooting : Expertise in resolving technical issues, debugging, and validating system integrations. Communication : Strong written and verbal communication skills, particularly in managing stakeholder expectations and providing customer support. Time Management : Ability to handle competing priorities, meet deadlines, and ensure efficient service delivery. Teamwork : Collaborative mindset with the ability to work across teams to meet objectives. Customer Service : Ability to manage customer expectations and provide excellent support and solutions. Business Knowledge / Educational Background Experience : Minimum 4 years of experience in technical payments and integrated payment solutions. Technical Knowledge : Proficient in Oracle Opera, Simphony, and related products; experience with Pax Suite and MDM MaxStore is a plus. Certifications : Oracle certification preferred. Skills : Strong troubleshooting and problem-solving abilities; in-depth understanding of web services and APIs. Industry Knowledge : Experience in the payments, POS, or Tax-Free industries is beneficial. Languages : Fluency in Italian is required for effective communication with diverse clients and partners. Travel Availability : Willingness to travel up to 40% and be available for on-call duties (OCD) as needed. Together, we go further : Hybrid work flexibility Hands-on learning in luxury retail, technology, and data-driven marketing. Fun team-building activities, workshops, and social events. At Global Blue, we foster career growth through internal mobility, a multicultural environment, and an Agile Working Model that supports work-life balance and team spirit. Committed to sustainability, we prioritize positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we focus on client satisfaction, collaboration, innovation, and value creation. As forward thinkers, we embrace open dialogue, continuous learning, and shared success to shape the future while delivering tangible results. Feels like you? Explore further! Let’s write the future together : apply now Seniority level Seniority levelAssociate Employment type Employment typeFull-time Job function Job functionInformation Technology IndustriesTechnology, Information and Media Referrals increase your chances of interviewing at Global Blue by 2x Get notified about new Implementation Specialist jobs in Gallarate, Lombardy, Italy. Training and Implementation Specialist - MilanField Application Specialist based in MilanField Application Specialist based in MilanEnterprise Software Implementation Manager Fino Mornasco, Lombardy, Italy 2 months ago Sr. Consultant, Enterprise Engagement LeadAmazon Web Services Implementation ConsultantDelivery Consultant - Social, Healthcare and Public EntitiesIT Infrastructure Project Manager for EMS Implementation - 2 days onsite in VispSenior Consultant, Technical Implementation Services, Charles River Development, Assistant Vice PresidentBusiness Process Excellence ProfessionalPayroll Specialist Italy (Temporary Contract)Experienced - ServiceNow Financial Transformation Corporate Public - Assurance We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. J-18808-Ljbffr J-18808-Ljbffr