Founded in 1856 by Thomas Burberry, Burberry is a global luxury brand with a distinctly British attitude. We are a global business with an extensive network of both owned and franchised stores across EMEIA, Asia Pacific and Americas. We are digital pioneers, and innovative technology underpins every aspect of our business, from product design to distribution and marketing. We believe that modern luxury means being socially and environmentally responsible; this mindset is core to our business and key to our long-term success.
The team at Burberry is looking for a Store Operations Supervisor to support the delivery of an exceptional in-store experience at our Serravalle Outlet. This role is central to ensuring operational excellence, empowering the team, and elevating both employee and customer experiences. You will lead by example, setting a clear and consistent standard while contributing to a culture grounded in collaboration, accountability and creativity. Through strong execution, you will support performance and sustainable growth for the store.
* Lead and support daily store operations, ensuring consistency, efficiency and alignment with Burberry standards.
* Champion a positive employee experience, fostering engagement, collaboration and a high-performing team environment.
* Deliver an elevated customer experience that reflects the Burberry brand and builds long-term loyalty.
* Monitor and support store performance, contributing to commercial success through effective operational execution.
* Maintain high standards across store presentation, processes and compliance requirements.
* Experience in a retail or operational leadership role, ideally within a premium or service-led environment.
* A collaborative leadership style with the ability to motivate and support diverse teams.
* Strong organisational skills with attention to detail and a focus on delivering high standards.
* A customer-focused mindset with an understanding of service excellence.
* Confidence in managing priorities in a fast-paced retail setting.
* A proactive and solution-oriented approach, with a commitment to continuous improvement.
Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.