Customer Care Specialist - Direct Consumer (English Native Speaker)
STIGA is a leading European manufacturer and distributor of lawnmowers and power garden equipment, with over 90 years of experience in the market. We are curious, trend-aware, inspiring, and visionary—just like our customers. Join our team for interesting work in an expanding company where your ideas can make a difference.
As a Customer Care Specialist for Direct Consumers in the UK (m/f/d), based at our HQ in Castelfranco Veneto, you will be part of the Customer Care Centre, handling end-consumer inquiries across various contact points.
Key Responsibilities
* Provide pre-sales support via phone, email, and live chat to assist customers in selecting suitable products and enhance their buying experience;
* Offer post-sales support through phone, email, and live chat to check order statuses and resolve issues related to orders or products, coordinating with warehouse and couriers as needed;
* Manage B2C contacts on various marketplace platforms, meeting KPIs;
* Process product returns and replacements;
* Handle complaints and claims efficiently;
* Report and communicate issues to relevant company departments.
Qualifications
* Advanced proficiency in English, both spoken and written; mother tongue level required;
* Fluent in German/French and Italian is a plus;
* Previous experience in customer service roles;
* Good PC skills; SAP/SALESFORCE knowledge is preferred;
* Strong communication and listening skills;
* Empathy and problem-solving abilities.
Mindset and Skills
* Service-oriented mentality, especially towards private customers;
* Sales aptitude and reliability;
* Effective communication across various channels;
* Structured, organized, capable of managing complex processes.
Interested? Explore our values here!
Applicants must submit their applications with GDPR authorization (EU Reg. 679/2016). The recruitment process is open to all genders (D.lgs. 198/2006).
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Sales and Customer Service
* Industry: Manufacturing
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