PpJoin to apply for the bAftersales Manager - Italy /b role at bNorton Motorcycles Ltd /b /p pWe’re not just another bike brand - we're an iconic, British motorcycle brand with over 120 years of history behind us. Our new state‑of‑the‑art facilities in Solihull, West Midlands are home to a tight‑knit, but ever‑expanding team that's passionate about delivering exquisite riding experiences to our customers. /p pUnder new ownership and proud to be part of the TVS Motor family, we're entering a new era of global success. And we want you to be a part of it! /p pAt Norton, we value respect, trust, and responsibility. We trust our employees to execute their roles exceptionally and professionally, and we value personal development, teaching, and learning. When you join our team, you'll have the opportunity to grow and learn alongside some of the most talented and dedicated people in the business. /p pSo if you're passionate about motorcycles and looking to join a team that's shaping the future of this legendary brand, we'd love to hear from you! /p h3The Role /h3 pAs Aftersales Manager, you will be responsible for ensuring the smooth delivery of all aftersales services within Italy, from service, maintenance, and repairs to parts availability and warranty management. You’ll work closely with dealers, service teams, and internal departments to drive customer satisfaction, maximise operational efficiency, and grow aftersales revenue. /p pThis is a critical role with both strategic and hands‑on responsibilities in shaping the customer experience and supporting long‑term brand loyalty. /p h3Key Responsibilities /h3 h3Operational Leadership /h3 ul liOversee the daily management of aftersales operations within Italy, including service, repairs, warranty, and parts support. /li liMonitor and optimise service quality, workshop efficiency, and customer experience at all stages of the ownership journey. /li liEstablish and track key performance indicators (KPIs) such as customer satisfaction (CSI), first‑time fix rates, and service turnaround times. /li liBuild strong relationships with the dealer network, ensuring alignment on aftersales processes, policies, and service standards. /li liSupport dealer workshops in driving operational excellence, technical capability, and high‑quality customer interactions. /li liLead the implementation of aftersales campaigns, technical bulletins, and customer satisfaction initiatives. /li /ul h3Customer Satisfaction Loyalty /h3 ul liMonitor and manage customer feedback to ensure the highest levels of satisfaction and swift resolution of issues. /li liWork collaboratively with sales and marketing teams to design customer retention programs and service offers. /li liAct as a brand ambassador for service excellence across the dealer and customer community. /li /ul h3Commercials /h3 ul liSupport the achievement of aftersales revenue targets by optimizing parts sales, service packages, and customer retention strategies. /li liImplement and maintain pricing strategies, service programs, and dealer incentive schemes to drive both profitability and customer value. /li liPartner with Product, Engineering, Quality, and Marketing teams to ensure aftersales readiness for new vehicle launches and model updates. /li liAnalyse service, warranty, and technical data to identify product or process improvement opportunities. /li liFoster a continuous improvement culture in both internal teams and the dealer network. /li /ul h3Experience /h3 ul li5-8+ years of experience in an aftersales management or technical operations role within the Automotive or Motorcycle sector (Within Italy Region) /li liStrong understanding of workshop processes, technical problem‑solving, warranty management, and customer service delivery. /li liExperience working directly with dealer networks and third‑party service providers. /li liExcellent commercial awareness — able to balance customer satisfaction and business growth. /li liStrong analytical, leadership, and negotiation skills. /li liHighly customer‑centric mindset with a passion for improving the ownership experience. /li liTechnical qualification or automotive engineering background is a strong advantage. /li /ul pWe know how important it is to take care of our team, and we're committed to continually improving our reward offering in line with the business growth plan. /p pJoin us and see for yourself! /p pPLEASE NOTE, WE DO NOT ACCEPT AGENCY APPLICATIONS /p /p #J-18808-Ljbffr