Standard onsite support for Equipment and Software
- End User related Equipment support, Non-production Equipment support, such as: laptops, desktops, printer, scanner, tablets, and associated peripherals, etc.
- Support Non-production Equipment shall mean an Equipment where the AD computer object is NOT located in a local production AD or inside the OU “Workstation Production” in OD (Customer main AD).
- Meeting Room related Equipment support,
- Video conferencing, audio systems, information sharing boards, digital signature, room booking screens
- Telephone Equipment support - Fixed Phones, VoIP Phones, PBX
- Mobiles phones and associated and peripheral
- Electronical punch-clocks (time stamp clocks)
- shall provide extended onsite support services for Equipment and Software at a limited number of sites
- In addition to the above OSS engineer should follow customers IM, Request Management and Security process defined.
- Engineer will also perform below activity in accordance with customer process Spare Parts replacement, Incidents Falling Outside of Contracted Services, Installation - Site Survey, Installation Pre-Execution, Installation Execution,
De-installation, Moves, Adds and Changes Services (MAC Services) and VIP Support
**Skill Sets**:
- 5+ years in Desktop management and OSS support
- Proficiency in Italian and English
- ITIL4 Foundation certified
📌 Desktop Euc-ou
🏢 Iron Systems
📍 Castelleone